Despite “Andy’s” sweetly worded offer of help (remember the story of Litle Red Riding Hood?)- which I sincerely hope does go some way to sorting out the problems you have at the development that contains your home – I would still recommend that you and your fellow leaseholders obtain copies of your leases.

You never know – once you have sorted out this service charge problem you may all decide you want to buy the freehold to give yourselves total control over your bit of residential territory.

Please add my name to Paul list Nicky Vogg.

You and your Company need to justify your actions as I am going no where unless go to /sent to final box of resting. You and rest of you can ignore me as much as you like or try to discredit me which has not worked in last 3 years so do you still fancy your chances. The Truth always come out sooner or later. What ever I predicted has come 100% true hope it will carry on. One of you need to talk to NH or concierge to verify it.

Tell the owner of your company that I am the biggest gambler who at the toss of the coin decide what direction to go. You may talk to The Surveyor Duncan Taylor how I tossed to decide whether he should be talking to my contractor or not. If I put my money on horses ( only bet few times a year ) 95% of the time I win when I have no knowledge what goes on who is the Jockey or any knowldge of horses. This record is going on for 40 years. I won twice on famous “Red Rum” that started my gambling.

I need justice which I shall I get whether dead or alive.

Nicky Vogg

Thanks for your recent posting; I am here to help find a resolution to your problems with Solitaire.

We manage a large number of properties, so in order to investigate I do need to identify who you are and the development that your issues relate to.

If you can let me have as much information about the problems at your development including your customer reference number I can quickly bring it to the attention of the Solitaire senior property management team. We would come back to you with a detailed response, particularly regarding your questions on water and sewerage payments.

As regular poster “Matt” has kindly stated my direct email address is andy.solitairepm@peverel.co.uk

I do hope you will get in touch.

Thanks

Andy

Solitaire Online Feedback Manager

Your lease should specify exactly what work and what the service charge covers.

Do you have a copy of it? If not I suggest you obtain on from the Land Registry. Can be bought online for £4.00

Being charged (by Solitaire) for water / sewage…??? That’s a new one. Is it just you, or are all the other properties in your development also being charged for this…??? The fact that they are charging you this would suggest there is a communal / landlord’s water supply (and therefore by association, drainage) within your development. Is there, actually…??? If there is, do you (and your fellow residents) have any access to it? If not, who does…???

We have previously seen on here examples where developments are being charged for items that simply don’t exist (maintenance on non-existent electric gates springs to mind…). I wonder if this is another case?

Perhaps Louise can provide further information. I suggest she also emails “Andy” with a list of all the problems at her development (his email address is andy.solitairepm@peverel.co.uk), along with details of when she lodged complaints, who to, and what (if any) acknowledgments she has received (i.e. the standard 10-working-days auto-reply we all get…). Don’t forget to tell him your account number (found on your service charge invoices) so that he can identify your actual development.

As to the general invoicing issues – sounds pretty standard to me. It’s common knowledge that the accounts department at Solitaire is a total shambles…..

ill do anything now to get this company stopped !!

Would love to have confidence in yourself and actually believe you can help, alas this has all been going on for so long that i cannot even begin to trust solitaire or any member of this lousy establishment..harsh? yes, and you guys have earned this!

Solitaire DO NOT respond, they even, and i guess its a joke right? say they will respond WITHIN ten days, my last email was four weeks ago, and nothing. It actually gets worse, but to be honest, i cant be bothered to explain my plight anymore.. So, sounds good your offer,but i have had SIX years of my life being made a misery by solitaire,so be interesting to know how long you will be working for this ridiculous establishment Andy. No offence, just been far too long.

Thanks.

I’m sorry to hear of your frustrations with Solitaire.

As the Solitaire Online Feedback Manager, my job is to monitor queries posted on this website, forward them directly to the relevant members of the Solitaire team and respond to you individually.

Please feel free to email me directly at andy.solitairepm@peverel.co.uk with details of your development/account reference number and your concerns and I will pass them on directly to the Solitaire team and come back to you with a response.

Many thanks,

Andy
Solitaire Online Feedback Manager