It’s not all about the negatives of Solitaire
By admin | June 9th, 2009 | Category: Past Articles | 20 commentsWe’ve been monitoring the way in which people find TheTruthAboutSolitaire website and it is apparent that many people are finding us through phrases such as Solitaire Complaints, Poor Solitaire Service, How to change management companies, etc.
In addition to this, we also get many people referring visitors to the website via forums such as Money Saving Expert, Yahoo, Facebook and many online property websites, where people ask questions about our favourie management companies.
When referred too within forums, the occasional post is written that mentions that TheTruthAboutSolitaire is only aimed at the negatives of Solitaire / Peverel and never any good stuff about them.
Well for those people that think this (and I would imagine very few), the reason there is never any good stuff written is because clients who are actually happy with their service will not have the need to search for help, unlike many of the visitors to this website, who have grown tired of throwing money down the drain.
Therefore, when it is only people with issues that contribute to the website, it will always be appear to be negative comments being made towards Solitaire.
I’d like to come back to the reason why TheTruthAboutSolitaire was setup. I was like many of the people that find the website, whereby I’d grown tired of trying get hold of Solitaire so that they could justify the charges and lack of service that I was paying for.
When this information was not forthcoming, I wanted to find out if it was only unique to me, or whether it was a nationwide problem, but mainly so that it was somewhere to vent my frustrations of not being able to get answers!
As it turned out, it soon became obvious that it was a nationwide problem and I believe Solitaire thought they would be able to ignore the website.
That was until its popularity grew and suddenly a common trend was appearing, a trend that showed that it was the same story at many Solitaire developments.
This then lead to BBC Watchdog contacting us and investigating many of the developments, that the people who signed the petition lived. It was unfortunate that Solitaire got wind of the BBC investigation in Sept / Oct 2008, which lead to the original program being stopped, because amazingly the problems started to get fixed – by pure co-incidence!
Therefore, if we were making it up about the terrible service from Solitaire, why did they take it so seriously and actually run a program on them (without actually naming them)?
So it brings me to raise the point, that had Solitaire actually replied to my original correspondence and answered my questions, TheTruthAboutSolitaire would never had been created and many of us would not be any wiser to the fact that it was a common problem.
Therefore, in a way, Solitaire brought it upon themselves for thinking that we would go away.
All you have to do now is Google: Solitaire Property Management, Peverel Group, Consensus Business Group and many other keywords associated to Solitaire / Peverel and we are always listed directly below their official websites.
It cannot be good for business when TheTruthAboutSolitaire is so visible for any potential Solitaire / Peverel clients to read what we have had to go through and this is the reason, why I feel Andy has been appointed to monitor and ensure that any of the issues highlighted on the website are addressed (with the exception of Brian’s plight as this post is written).
Do I feel pleased about the fact Solitaire are finally taking us seriously? Yes I do.
Do I think that they will change? Certainly not, but miracles do happen.
I hope that by writing this entry I have managed to explain the reasons for TheTruthAboutSolitaire and to say if people have good things to say about Solitaire, by all means – do contribute.
This is THETRUTHABOUTSOLITAIRE after all and if we were so ‘Anti-Solitaire‘ would we have allowed them (Andy) to contribute to the website?
I fully agree. I think criticism that this website is just about complaints completely misses the point of why this website was set up in the first place.
I’d also highlight that some of the positive comments about Solitaire that have appeared on this website have been shown to have been input by Solitaire employees, or related companies with a vested interest in protecting the reputation of Solitaire. Such instances actually serve to reinforce the negative perception that Solitaire are duplicitous and untrustworthy.
It’s a truism, but people will speak out more about bad service than good service. Afterall, we expect to get the service we pay for. When we don’t, we feel let down and angry. When the company concerned fails to respond to our complaints and, as in this instance, the industry is unregulated, it’s only grass roots action such as this website that can help force the issue and resolve our complaints.
Keep up the good work!
Oh, and Sheps if you’re reading this, our RTM company has been formed, we’ve served notice on the landlord (David Wilson) and will shortly be serving notice on Solitaire. Thereafter Solitaire will be required to produce balancing accounts. Should be interesting. Will keep you posted.
Seems that the very existence of this website has ruffled a few feathers – in which case, the existence of this website is justified. Moreover, it’s existence is WELCOMED by us fellow sufferers. As stated, “TheTruthAboutSolitaire” has highlighted a common problem with the standard of service provided (or, often NOT provided) by Solitaire, along with it’s numerous off-shoot companies.
Things are happening at Solitaire / Peverel / Consensus, and “Andy” is keeping us up-to-date with progress, but it’s a long road, and reaching the end of the journey will take some time (if it is ever reached at all).
The pressure needs to be kept on, so that the progress continues to be achieved. “Andy” has been kept busy since he first contributed to this website, and we all need to keep him fully occupied, hopefully fighting our cases from the “inside”.
To the owners of this website: you are doing a cracking job, keep up the good work…!!!
[ADMIN EDIT]
Thank you for your kind words, we will endeavour to keep up the good work!!
I’m glad you have put this post up as it has given me the confidence to comment on this website having had my own ‘solitaire journey’ over the past two years and now we are nearing the end of this Solitaire have turned things around for us…. Something that may come as a surprise to many of you! I know it did for me!
I purchased my apartment in Nottingham in 2007 and that is where my dealings with Solitaire began, the setup of their regional Leicester office was very inefficient, however when you eventually got through to your property manager she would always get things done for us. As time went by our building began to become more shabby, being in the city centre we had issues with crime in the car park and the place was becoming so run down I was not happy to have spent so much money on the apartment and not have the upkeep and services to go with it.
One day in the car park I got talking to a number of my fellow neighbours and we agreed we had to do something about this so setup a residents action group. We got together informally, listed everything wrong with our building, cleaners, suppliers, and solitaire and threw it back at them. I finally managed to get the property manager to come and meet me on site to talk through the issues and that was when things started to get better. She came down, agreed with a number of the issues and looked at how we could change things for the better. Initially I did think that it was unlikely that they would follow through on our requests and their promises but things DID start to happen.
As per our request we got security guards, quotes and tenders were opened for the repairs to the building and a complete overhaul of our leisure centre and gymnasium. Our property manager then went on maternity leave and everything came to an abrupt halt. The Leicester office were atrocious in her absence with the ‘office manager’ having no control over her building and a new addition to the team who tried to help did more damage than good. I was extremely annoyed that Solitaire were fudging up all the good work and progress the residents made in this woman’s absence and it just went to show how in the background, their operating model was non-existent. For the last four months of 2008 I was left dealing with a p.a who managed to keep the development going without any support from a property manager or anyone else in the office. During this time I lost patience with Solitaire and as residents we began the process of RTM. I made a phone call to the director of solitaire who actually agreed to take my call and discuss the issues. I agreed to wait a few weeks for our property manager to return and see if what had been the grass roots of a potentially good working relationship would in fact materialise or whether Solitaire would continue to be as ineffective as they appeared to be in late 2008.
Suffice to say they surprised my fellow residents and me. Our property manager returned with a real passion to put things right. My building had its major works completed, the leisure centre overhauled, brand new access control installed and the small touches to modernise and improve building, using the reserve fund to give us a building we deserved. Services from our cleaners improved after regular meetings with them, all facilitated by Solitaire and our building is now a world apart to where it was 12 months ago. To me this goes to show that Solitaire can deliver for us as residents if they TRY and in this case I believe our PM went out of her way to really deliver for us.
I still believe that Solitaire has issues and that the integration with peverel will still cause us no end of headaches. There call centre in Barnet is atrocious and their new accounts team leaves a lot to be desired. But I live in hope that these issues can improve. I appreciate I may be in the extreme minority compared to some of the issues that are brought to light on this website and I think that the work contributors to this site and those on watchdog have done is extremely admirable. Keep fighting the fight, as you too deserve to get the service that I have recently experienced that shows Solitaire can deliver and actually exceed expectations should they wish. The thing that changed it for my building and me was treating this property manager as a human. I’d got past the screaming and shouting at people in the office and in the end it has surprised me the results we have achieved from having a civil and honest conversation with a few people at solitaire.
Don’t give up striving to get what you deserve from Solitaire and I hope in the future more of you will be able to share your turnaround stories on this website. I hope we ALL can.
Hi Jon and Matt
Thanks for your postings,
I would have to agree with you that this website is somewhat justified, although it has helped us to see where problems lie and enabled us to make steps forward.
I understand why most of the content submitted to theTruthaboutSolitaire is negative and accept that, if everything was perfect at Solitaire, then there would be no need for the website.
Matt,Yes you’re right! I am being kept very busy by the postings and investigation that is required to respond accurately; but hopefully this shows you that we are doing our best to find resolutions to your enquiries.
Jon, with reference to the positive postings from people connected to the company. I have to say that they have not been deliberate “plants”; they are simply the views of individuals who have tried to express their distress at the image that the website portrays. I hope these comments have no affect on the validity of my postings, as we are very grateful to you for allowing them to be published onto your site.
I’m glad you have noticed that things are happening at Solitaire and we hope you will start to see where improvements are being made in the very near future.
Thanks
Andy
Looking at the comments made on this site and others it is clear that communication, or lack of it, between Solitaire and their customers is one of the main complaints against Solitaire. For example, people are complaining about failure to respond to numerous e mails, telephone calls and letters concerning maintenance issues.
Solitaire say they are trying to improve their performance in this area and maybe they are, however, it seems to me that the best means of communication between Solitaire manager and customer is face to face discussion. If we could meet our respective Solitaire manager/representative where we live we would be able to physically point out maintenance shortcomings and discuss other relevant issues.
Andy, is there any reason why customers cannot be informed of scheduled dates and times of visits to our respective developments ? I assume that such visits (if there are any)are planned in advance and as such it would be easy to inform us of the dates of scheduled visits by placing a notice in the envelope along with our periodic bills. An alternative would be to place the information on this website or the Solitaire website.
Given the lousy maintenance standards I have witnessed over the years I have come to the conclusion that Solitaire never visit the site where I live, or, they visit but just ignore glaringly obvious maintenance issues. In addition, in sixteen years of living here I have never met a Solitaire representative on site.
The best way to improve relations and communications between Solitaire and customer would be to come and talk to us.
I fully agree with “a n onymous” about Solitaire actually telling the residents within each development when the Property Managers will be visiting on their “regular” site inspections. After all, each development must, surely, be on a regular schedule for inspections, whether this be weekly, monthly, annually, etc.
To be fair, I have actually met the latest Property Manager for my development on site twice in the past couple of months (having spoken to him specifically to arrange face-to-face meetings), and I’m aware from an update letter received in the past couple of days that further visits have been made that I wasn’t aware of.
However, I have been chasing the Manager since the last time I actually met him on site, as I have a bunch of meter cupboard keys left with me (by prior arrangement) by a contractor, which need to be handed over to the Manager – I can’t / won’t just leave them in the common areas for collection as-and-when, in case they walk….. Except I can’t get any sense out of the Manager as to when he will next be visiting the development, so the keys remain in my possession.
Basically, the only way I get to know about a visit to my development by Solitaire is if I instigate it. I have in the past asked the question about how regularly site inspections are made, but have never received an answer. My cynical side suggests that Solitaire would rather residents don’t know in advance about “regular” site inspections, so that their Property Managers are not met by a welcoming committee on arrival…..
I did send the Property Manager for my development an email earlier this week seeking an update & a date when he is next on site, and I copied the email to “Andy”. I’ve had no response from the Property Manager – I did receive a “Read Receipt” from “Andy”, but (to date) no actual reply.
Yes, Solitaire have set a response time of up to 10 working days for non-emergency issues, but with their history of failing to respond, I’m not convinced their new policy of dealing with queries is actually being fulfilled…..
Some good news at last – or at least the promise of it.
As per my last post i have had a refund from Solitaire and now my new property manager has promised to visit the devlopment every two weeks until all of the outstanding issues have been resolved. Soliatare have also offered to meet with me but unfortunately i can’t make the date due to prior commitments and have advised them that as long as they fix the issues I dont need to meet them. It remains to be seen if they deliver but at least i would appear to have some communication channels. That said i still ahevn’t received any replies to my emails via their website nor any response from Andy re my latest posting on here. I intend to maintain my log of dealings with Solitaire and we will see if my issues are resolved and the service improves – otherwise I will be witholding payment indefinately.
I have no doubt that my postings on this site have been noticed and this co-ordinated effort is at least partly to thaank for the responses i am now getting. Hopefully i can come back aand report that i am happy with the service, we will see.
many apologies for the number of typing erros – too much haste!
In the spirit of fairness, I am pleased to report that the arranged meeting with CF took place and she was able to supply a solution to many of the issues that had been bought to her attention.
CF demonstrated that she is willing to listen and act on our complaints and improve our experience as Solitaire’s customers, as well as admit Solitaire’s failings.
Time will tell, but I feel a good start has been made.
Hi Kate
Thanks for your posting, I’m glad that your meeting with Cassandra was constructive and hopefully you can now see that Solitaire are making positive steps forward in order to improve the service that residents such as yourself receive.
Please feel free to email me directly if you have any further issues and I will do my best to assist you in resolving them.
Thanks
Andy
Andy, nothing has actually been done yet, so I’m reserving judgement on Solitaire’s performance. It will take some time and some considerable effort from Solitaire, before they gain my confidence.
Despite my having sold my mother’s flat early May and purchaser’s solicitor notifying E&M/Solitaire of new owner, me telling E&M on two separate occasions we are not the legal owners and them confirming they had noted their records to this effect, I am still receiving correspondence; demand for ground rent; notification re not enough in the reserve fund to carry out external painting so deferred for a year; today I have received the 6 month in advance annual service charge bill. Looks to me like departments not speaking to each other. I have received the usual annual balancing charge invoice where we are asked to top up because everything has been underestimated – I know I am liable for this as it is for the period that my mother still lived in the flat, but despite raising queries have received no reply from Solitaire apart from the normal automatic reply that I should receive a response in 10 working days, which is now well past its sell by date. The problem with customer services is that we send an e-mail, they forward it on to the correct department but they have no way of knowing if we ever received a reply. If we don’t, we then bang another e-mail off to them with the same 10 day automatic response. I phoned customer service department twice last week – on both occasions having chosen the department I wanted to speak to no one picked up the phone. Redialled, got reception/switchboard – told them of the problem and they basically said, sorry no way we can retrieve the call – once it has gone through to customer services and if there is no pick up from them it doesn’t automatically go back to the switchboard. No voice mail on customer services either. Some way to go yet in order to receive an efficient service.
Effie’s comments confirm what we already know – the communication from Solitaire remains extremely poor, and the communication within the company also seems to be non-existent. So no progress being made, then…..
Effie – phoning & sending emails is not working for you (or most of us, if we’re honest), and you (and also your purchaser’s solicitor) telling E&M of the change in ownership seems to have been ignored, so if I was you I would get your solicitor to write one more letter to them, spelling the situation out in words of one syllable, and making it clear that your responsibility for the property ended in May, and you therefore are no longer liable, and no longer wish to receive mailings from them.
I would then also get your solicitor to invoice E&M directly for his/her time for writing such a letter, as it is down to their failure to act on previous communications that has lead you to getting a further solicitor’s letter drafted.
Oh, and get the letter sent by Recorded Delivery, so that when you find out a month later that nobody at E&M knows anything about it, you can prove the letter was delivered, and even get the name of whoever signs for it.
“Andy” tells us that things are improving under Peverel, but that it takes time. Well, it’s now well over 6 months since Peverel took over Solitaire & co, and also a couple of months since the new Customer Services email & phone systems came into effect, but so far we don’t seem to be seeing much (any??) improvement. Andy – just how long does it take…???
Well Andy ,
I said i was optimistic about recent communications and true to form Solitaire once again prove incapable. The new code given for the “repaired” bin store doesnt work, so having convinced residents they should not just break into it they have all piled their stinking rubbish by the doors and called Solitaire to let them know. Did anybody come out this week NO, did the cleaner just ignore it YES; its a bloody joke and a health hazard, it stinks and there is rubbish blowing everywhere. A resident asked me if the fire alarm works and when it was tested last – I told him to ask you!!! As for the deep clean of the porch and the cleaning of the light fittings – well I can only presume the cleaner is a one armed blind man!!!
So to all contributors to TTAS, I am sad to inform you that my earlier optimism was totally misguided
Well Well Well… Solitaire just continue to get better and better.
Despite receiving the following letter from Lee Middleburgh in relation to our accounts on the 8 June 09…
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Thank for your email of3rd June regarding the ‘Reminder – Overdue Account’ letter you received. i apologise for the slight delay in getting back to you.
You raise a number of relvant points that I hope to answer fully.
Firstly, the credit control process is integral to the smooth running of a development.
As you are aware resident funds have to be kept in separate bank accounts and monies within specific trust accounts can only be used for that specified development.
This means that when invoices go out at the beginning of the financial year it is essential that we collect money in accordance with your lease in order that we can pay contractors, utilty companies and insurance premiums promptly.
The initial Credit Control process on our newly integrated system, introduced in early April 2009 for your development, is run to an agreed standard and again in accordance with what is stated in the lease. Many leases give resident customers 21 days to pay.
If no payment is received from a resident then we send out a 2nd Credit Control letter which does involve an administration charge.
We were absolutely horrified to discover that a draft letter “template” for Solitaire, that carries information on overdue account reminders within the system, had been loaded in error. Once discovered we immediately changed the template to the correct version which does not have the regrettable spellng and grammatical errors that were in the letter you received.
Because it is essential that we collect monies for the smooth running of your development at Bridge Farm Walk, we will stil issue this 2nd reminder letter to those individuals that have not paid their service charge accounts. However in this case as
a gesture of our goodwil it wil not include the administration charge.
Secondly, you raise specific issues relating to the increase of service charge costs and comparisons with invoices received by neighbouring properties. It is my intention to deal with the former through a clarification letter to all residents at Bridge Farm Walk to be issued by the Solitaire Property Management team and the latter issued by direct communication only to those residents involved.
Finally I would refer you to our recent conversation. You indicated that you would talk to some of the residents at Bridge Farm Walk and get back to me with a response to my offer that either I or Andrew Bilson would meet up with a group of residents or you to talk through the specific issues that relate to Bridge Farm Walk or indeed some of the wider Solitaire issues.
————
Today, we received the following ‘Notice Before Legal Proceedings’ –
We have noticed that despite our previous reminder your account remains outstanding.
As previously advised a charge of £50.00 plus VAT has now been added to your account!
There’s more, but many of you have probably read these before.
So, Andy, here’s another example of the left hand not telling the right hand what to do!
The reason we have withheld payment is because the bills that SOlitaire have sent us are incorrect, so Solitaire are asking us to pay for something that we dont receive and is incorrect!
Its not acceptable!
I’ve left a voicemail for Lee Middleburgh (I have his DDI) and I have just spoken with Hannah Kirwan at Solitaire, who has advised that I have to forward the letter to Customers Services for the attention of Helen Clovis in Credit Control!
It’s a joke! We are paying to chase Solitaire due to their incompetence!
Just sent the following to Credit Control, Lee Middleburgh, Andrew Billson, Hilary Quinn and residents at Bridge Farm Walk:
Dear Helen / Lee / Andrew
In reference to the ‘NOTICE BEFORE LEGAL PROCEEDINGS’ letters that have been received by residents of Bridge Farm Walk, Bristol, BS16 9LY today.
We are bitterly disappointed to have received these letters from the Credit Control Department of Solitaire Property Management / Peverel Property Management, advising that a charge of £50.00 plus VAT has been added to any accounts that remain outstanding.
Despite having written confirmation from Lee Middleburgh on the 8 June 2009 advising that we would not be charged this, as a gesture of goodwill.
In addition to this, you are asking us to pay our management fee when many of the residents accounts are incorrect. For example, No.9 Bridge Farm Walk is paying almost double the amount of his neighbour at No.6 – yet these are identical properties. How on earth can you expect residents to pay their service charge when the information provided to you is clearly incorrect.
We have also raised the fact that we are being charged for services that we do not receive. A recent breakdown of services supplied to us by CF stated that we are paying for water provision, gate maintenance, yard sweeping, plus other services – yet we do not have any of these! We dont have a gate to the development, so why are we being charged!
Lee Middleburgh is fully aware of our issues and until we are provided with the correct information for our development, we feel it is not acceptable to threaten us with debt collection, when you are unable to provide us with accurate figures.
We have previously advised that we have no issues with paying our management fees, however, we require the correct information to do so.
I trust that you will confirm receipt of this correspondence and that no further legal action as threatened will take place, whilst this matter is resolved.
Kind Regards
To whom it may concern.
Solitaire wholly owns Freehold Managers Plc. A very undesirable freehold management company, that has to put it bluntly, been screewing leaseholders for years. They have routinely over charged the buildings insurance on our block and two years ago I went to the LVT and recovered some £23,000. They then started the same tactics the following year and there after. They have recently been harrassing and intimidating me. Sending threating letters, adding extortionate admin charges to my ground rent account which I have paid up to date. They have recently breached the data protection act by contact my mortgage broker without consent, giving them confidential information about me and they told them lies and added further charges to my accounts. I am sure that there are many other leaseholders in the same position outside of our building. Would it be possible to ask all leaseholders in the same position to contact their Consumer Standards help line and make a formal complaint so that Solitare and Freehold Managers Plc. will be investigated and hopfully told to change their tactics? Their number is 0845 40 40 506 and any complainers need to mention freehold Managers Plc. and Solitaire group. Thank you very much. Simon
Following my earlier e-mails to Solitaire, I also sent a copy to Andy via the link that was posted on here.
He kindly responded and advised he had forwarded it on to Lee Middleburgh.
In the meantime, following Simon’s comment about contacting Consumer Standards, I spoke with them in great depth and they advised that I send the following to all parties involved.
————
Dear Sirs
In reference to my e-mail dated the 3 July 2009, in relation to the ‘NOTICE OF LEGAL PROCEEDINGS’ letter that was received by residents on this date.
Having spoken with Consumer Trading, they have advised as residents, we are covered by the ‘Consumer Protection from Unfair Trading Regulations 2008′ – whereby we are fully entitled for justification and answers to issues that we have raised with yourselves in regards to increasing account charges at Bridge Farm Walk, lack of services and fictitious services provided on our accounts.
The have requested that I put in writing our concerns, so that in the event of legal proceedings at a future date, it is on the record to justify why we have withheld payment.
You are charging us for water provision, when none is available, Repairs and Maintenance to the road (the development is still to be completed by David Wilson Homes, therefore again why are we being charged), Road Sweeping (None has ever taken place in 3 years) and this time you have also incorporated a ‘Gate Maintenance Contract’ charge into our budget when our development does not even have a gate!
Other items listed include cleaning services that we have not received for over 6 weeks (of which the cost for these services is nearly £3000, when I have personally obtained a quote for these services PLUS window cleaning, the cost was £1200 per year. You have advised that you are not adding any additional charges on top of the fees you encounter, yet this clearly looks to be the case.
The increase of the Solitaire / Peverel Administration Fee to £3000 is unexplainable. Why has this increased? We have ended up having to chase you to run our development and that constantly falls on deaf ears. Especially when the ‘Admin Fee’ should cover services such as finding cleaning contractors to do a good job at a reasonable price and not overcharge us.
We wish for the threat of ‘Debt Collection’ to cease, as we were previously advised by Solitaire’s Accounts Department and by CF that our estate accounts were on hold pending the resolution of the problems we have reported. Therefore, we should not be being threatened with Debt Collection if we have been advised that our accounts are on hold and that this is the reason why we have not paid.
Should the threat of Debt Collection continue, we will report Soltiaire Property Management to the Office of Fair Trading for breach of the OFT Debt Collection Guidance.
We would like the Bridge Farm Walk estate accounts to be audited and for residents to be provided with accurate account statements by the 10 July 2009, to enable residents to analyse their accounts and ensure that the reported outstanding amounts due are correct.
If this information is not provided to us by this date or should the Debt Collection threat not cease we will take the matter further.
I look forward to hearing from you.
————
We’ll have to see where this takes us and whether Solitaire will respond to my earlier e-mails.
Some years back I purchased two flats as an investment for my retirement. After less than a year Solitaire had failed to finish the decoration to my flat door. Nearly three years later I got my own contractor to finish it and held back the amount it cost from service charges. They actually took me to court but then didn’t show up on the day. I presented my evidence and won. Two years on and they are still trying to claim the money they lost on judgment as arrears but have not taken it to court.(yet). At this time I did not realise the link to the other flat as this was under a different Freeholder and most things done OK. After getting no response from the freeholder about ground rent shortly after I purchased the flat I waited for the invoice to eventually turn up. And it has.
After reading what it said and the addition of admin charges I thought I would check out the company. The letter did not look legit and used a PO box number. A quick search gave three addresses that were also used by Solitaire and Estates & Management. The insurance company they want to use is Zurich which is twice the cost. Ah Ha! Solitaire use Zurich, delve deeper. And here I am on this website again finding out that the freeholder is part of the same group.
I have been trying to get rid of Solitaire on one of my flats for a while, and now I will be starting again with this one before things get really expensive.
If anybody else has a flat in Brunel Rd, Redbridge, Southampton with Either Solitaire / Peverel or Freehold Managers PLC and wants to get rid of them feel free to email. ian.brown.67@gmail.com
I’m still waiting for a reply to a letter I sent signed for delivery in August to be answered. When I telephoned they said they had not received it. I told them it was signed for, then they said the person dealing with it was on holiday. Very long holiday at my expense too.
By the way it was my solicitor that made the initial contact via letter and I telephoned later. I don’t recall the name being Freehold Managers PLC but it may have been, it was over 5 years ago now.