It’s been almost two months since Andy from Solitaire Property Management started actively contributing to TheTruthAboutSolitaire and I’d like to ask, have things improved for you?  Judging by some of the comments that have been posted by contributors, it would appear that they haven’t.

In early February we were informed by Andrew Billson of Solitaire / Peverel that it would take time to get things sorted at Solitaire, but it is now almost 5 months later and still people are complaining of the same things: Poor Service, Incorrect Bills, Debt Collection Threats when accounts are on hold, lack of communication and false service charges on management accounts.

Peverel have advised some residents that they have now completed the integration of Solitaire clients into their own, so surely things should now be sorted?  Unless we are now experiencing the poor service of Peverel Property Management?

I’d like to congratulate Solitaire on their contribution to TheTruthAboutSolitaire, although I’m disappointed to see that Andy has been very quiet of late.  Is this because he’s been trying to get the problems sorted, or is it because he’s been overwhelmed by complaints or is he having a well deserved break due to all the complaints he’s received?

Another positive I’d like to highlight is the fact that when you now call Solitaire, even though you have to be a little patient you will get through to someone.  However, the problem seems to be, once you get through to someone, they either never have a clue, they put you on hold, say that the issue has to be dealt with by the Luton office or they say they’ll get someone to call you back and they don’t…. the same old Solitaire story.

I’d appreciate your comments on the ‘improvements’ at Solitaire / Peverel, because there must have been some at some developments by now.