Will Solitaire Respond To Our Questions?
By admin | September 15th, 2009 | Category: Past Articles | 7 commentsIt’s quite apparent that the contribution from ‘Andy’ has not been very forthcoming of late, to the point that when he has contributed, he’s saying the same things ‘I’m the online feedback manager, e-mail me direct, etc..’
When ‘Andy’ first started posting on the website, he promised us improvements and that he was there to bring complaints generated by TheTruthAboutSolitaire to the attention of others within Solitaire.
We’ve received many e-mails that have been copied into us from contributors who have e-mailed ‘Andy’ directly (as he requested), yet many of them are still to have been responded too. Therefore, the contribution of ‘Andy’ looks to simply be that of a presence on TheTruthAboutSolitaire, to make it appear that Solitaire / Peverel do listen to people.
The recent ‘Social Media Assistant’ vacancy that Peverel were advertising, went to show that the lucky applicants responsibilities would be to protect the ‘brand’ and generate ‘positive perceptions of the group’, which sounds just like what ‘Andy’ is doing.
Therefore, if their responsibilities are to generate a positive perception of the group, we’d like to ask ‘Andy’ whether he could explain:
Why many of the complaints on TheTruthAboutSolitaire, continue to appear to be related to inaccurate accounts, lack of services and the general opinion that residents are ripped off.
Why employees of Peverel / Solitaire appear to not want to comment on issues with either company? Have employees been told not to answer these types of questions?
When you consider that at the start of the year, Solitaire customers were advised that Peverel were taking over the responsibilities of Solitaire and therefore, Peverel and Solitaire are now actually the same company.
Finally, it is clear that the media are very interested in amount of residents complaints that are all too familiar to customers of companies that are part of the Consensus Business Group of companies, but what exactly are these companies doing to try and address these complaints?
In answering this questions, it ‘could’ go some way to generating a positive perception of the Solitaire / Peverel, providing it’s not the usual lies and excuses that we have grown accustom to.
Hopefully you’ll be able to respond to the above, however, we are confident that ‘Management’ will have to approve your response, so it could be some time in coming.
Don’t forget, you can help support TheTruthAboutSolitaire, whilst also finding out how to deal with Property Management Companies that are associated to the Consensus Business Group, by purchasing ‘TheTruthAboutSolitaire’s Essential Guide’.
Hi Admin
As the Solitaire Online Feedback Manager,I monitor this site very closely and do my best to respond to all enquires or complaints that are posted or submitted via email. As in any office IT problems do occur from time to time, so apologies to anybody whose emails I didn’t receive last week. As a priority I always forward any enquiry straight onto the senior Solitaire team to investigate and resolve the problem.
The reason I often post asking people to email me directly is simply as they might not realise that there’s someone who regularly visits this site who can help them resolve their problems.
To date I have received direct emails from around 50 residents and the vast majority have had their problems resolved. However some of the enquiries are complex and take longer than others to investigate, whilst others are ongoing as changes to both onsite contractor services and back office databases are being made in order to help resolve them.
I am aware that there will still be problems on some developments that Solitaire manages, and you are right I am on here to provide answers and improve the perception of Solitaire from what it was to hopefully a more positive one.
Since I began posting on this site I have had some negative comments but in cases where we have received a query, responded and resolved the issue swiftly I was pleased to receive some positive feedback from residents:
“Hi Andy,
Thanks very much for your help on this. (My property manager) did indeed phone me today so hopefully the problems will be ironed out. I must say I feared the worst when I typed in to Google “Solitaire Property Management” and up popped a website called “thetruthaboutsolitaire.co.uk” but you have both been very helpful!”
“Excellent – thanks for your prompt response Andy.”
With reference to the questions you have raised in your posting.
In March 2009 Andy Billson – as Managing Director(Operations) for both Peverel OM and Solitaire – wrote to all Solitaire customers saying that during the year the company was making a number of significant management and operational changes. These have been steadily been taking place. I have already and will continue to post news of changes that are being made – all with the aim of improving the service we offer our customers.
Employees are not under any restriction to talk about the company. However, as with any large company we have procedures as to who and when we talk to the media or on a public forum such as this website.
I would like to think that my presence on the site is valuable to residents and that no issues that affect the service we provide are avoided or ignored. Any resident that has any problems regarding their development I would ask that they contact me via email: andy.solitairepm@peverel.co.uk so I can put them in touch with their Property Management team.
And yes my real name is Andy!
Andy
Solitaire Online Feedback Manager
My state pension will rise by £13.00 per month in April after the increase which Peverel are asking for I will have £2 left (WOW)
and this against reducing interest rates on what bit of savings I have left.Seven apartments are for sale (with no punters) in this block of 32 could it be that high maintenance costs are driving buyers away, but Peverel are fire proof maintenance costs are paid for while they remain unsold! Wise up Peverel bring your self into 2010 the days of the workhouse are over, or are they?
Hi Andy,
Can it be explained why the maintenance charges are 50% higher for a two bedroom apartment against a one bedroom, the only difference being an extra bedroom which is not even large enough to take a double bed! The charge remains the same even if only one occupant lives in the two.
Hello Andy,
How about a reply to my last question about the difference on maintance costsw between one and two bedroom apartments?
Hi John Dalby
Thanks for your posting. I am sorry that I can’t answer your question directly as we have no details of the development where you live.
Plase get in touch get in touch with me directly by email – my email address is andy.solitairepm@peverel.co.uk – we would welcome receiving any information you could let me have.
I can then bring it to the attention of the senior property management team and come back to you with a response.
Many thanks
Andy
Solitaire Online Feedback Manager
Hi Andy,
I have received your e-mail. Thank you for explaining that,
“digital photographs have been saved at a very high resolution (2Mb) I suspect that this is the reason that I hadn’t received them before if you tried to send them as attachments to just one email.”
My photographs were sent in 2 batches initially. Is this the reason that your company e-mails address is not equipped to handle all sorts of data and our e-mails are never arriving on your side? How do they disappear as my first batch did?
It appears you still have not received all of batches and missing photographs. I did clever thing by putting my name to show whether the e-mails were going through or not otherwise it was impossible for me to work out which one was bouncing back again and again. My e-mails are all back now but you are still missing. I will be listing the batch numbers and the photographs it contains and you let me know which you have not received and I will try to resend them. Four batches as listed in the subject section are as follow:
1.Batch 1(contains 2 Photos) was sent twice and only received once back.
2.Batch 2( contains 2 Photos)
3.Batch 3( contains 3 Photos)
4.batch 3 ( contains 3 Photos)
Total 10 as you can see. Number 3 and 4 batch is differentiated by capital B and small b.
Hope to hear from you
Nicky Vogg
OM Property Management Lies, misrepresentation, incompetence or………..
http://www.ompropertymanagement.co.uk “Home page” boasts their services as:
“We look to set the standards in the industry for property care, administration and financial control and by utilising the latest technology, to ensure our customer communication is second to none.”
Nicky says her e-mails disappeared and were rejected. Is the Manager email address is capable to handle all sorts of data ……?
Andy do tell what word to use to clear my confusion and disillusion???????
I am going to send an e-mail to INVESTORS IN PEOPLE to come to the site to JUDGE THEMSELVES IF OM deserve their award…….?
THE SITE: http://www.investorsinpeople.co.uk
Email: information@iipuk.co.uk