Following our post on the 18 October 2009, based on the experiences of ‘A N Onymous’ – who asked for his post ’One Year of PeverHell‘ to be published on TheTruthAboutSolitaire, to highlight their issues.

‘A N Onymous’ has contacted us once again, to request that his reply to Andy’s response be published on a dedicated post once again.

 Therefore, please find below his follow up called ‘Wheelie Bad Property Management‘

I would like to comment on Andy’s response to my recent post and photographs.

Andy says that after giving me his email address they had no further contact from me by site posting or direct email. 

Well forgive me for stating the obvious but it is not my responsibility to contact you.  It is the job of Solitaire/Peverel property managers to inform themselves of maintenance  issues by visiting the sites for which they are responsible and taking appropriate action.  This is what we are paying them to do and their failure to do so properly is the reason behind my suggestion of a refund.

Andy says that ‘…contractor work orders  were raised on the 23rd July to deal with the most urgent problems’.  Andy, will you please let me know if any work orders were raised on the 23rd July for the blocked guttering, missing signs and bin store doors demonstrated in my three photographs ?  And if not, why not.

Andy comments that after the introduction of wheelie bins the bins stores have become redundant and are no longer used for the purpose they were designed for.  Here he is correct.  And when the wind blows the wheelie bins fall over and we end up with garbage being blown all over the place.  If Andy thinks that the current rubbish storage facilities are no longer fit for purpose then when is his company going to supply facilities that ARE fit for purpose.  We need proper facilities for the storage of wheelie bins to stop this from happening;

Image 1

Image 1

Andy has chosen not to comment on the weeds in the guttering or the missing signs or a refund.

Finally, Andy suggests that I might like to make a formal complaint direct to the Managing Director (Operations) via the Customer Complaints Procedure. 

Past experience tells me two things.

1.   Trying to get Solitaire to meet their responsibilities by contacting them direct is a complete waste of time as I am likely to be fobbed off or ignored.

2.   Trying to get Solitaire to meet their responsibilities by placing posts and photographs on TTAS causes Solitaire to get their arses in gear and act.  The fact that Solitaire managers are to visit this development next week is proof of that.

The original response from Andy was, as previously mentioned by other contributors on TheTruthAboutSolitaire, was typical of Solitaire / Peverel Property Management:  Lots of words, promises, no action and avoiding the key issues!

Therefore, we ask that if there are any visitors reading this and share this opinion, please contact us with your story.  E-mail admin[at]thetruthaboutsolitaire[dot]co[dot]uk (replace the words in brackets for the symbols)

Downing Street Petition Continues To Gather Support

At the time of writing this post, the Downing Street Petition, calling for Government Regulation of Property Management / Service Industry continues to gather support.

The petition has been live for less than 10 days and already we have 199 signatures!

Please, please, make other people aware of this petition, as we need a minimum of 500 signatures to be collated, for it to be viewed by the Government Ministers.

If you haven’t signed the petition yet, please visit: http://petitions.number10.gov.uk/flatownerhelp/ to add your support.