I cant believe the ill feeling that there is towards solitaire and there associated companies. So its not just me then!!!!
Solitaire are nothing but a bunch of lying profiteering extortion racketeering cowboys, who do nothing for there money, and then want paying for the crap service or they threaten you with court. you leave messages and they dont return your calls or write letters and then dont reply. Thses companies need to be SHUT DOWN at once. If any one wants to contact me then my email is newtonpaul3@aol.com

I cannot find a way out of this one. It is like catching a “slippery eel” which keep flowing back to Peverel Compound.

Only way I see is to change the lease clause which can be passed by majority vote. It is a simple exercise to ask the accountant hired by Peverel on our behalf to accept the changes as addtional amendment to the lease.

How do we go about it?

Do you think “Our Wonder Boy, Andy can help?

You are not the first to suggest that residents should charge Solitaire / Peverel etc. admin charges of our own. After all, they are quick enough to apply admin charges onto our accounts for doing very little, so it does seem only fair that we should counter-charge them for our time in compiling complaints…!!!

Alternatively – on the cast-iron certainty that they wouldn’t pay our charges, if applied – then perhaps we should all agree on a set fee scale, and deduct this amount off our service charge bills each time we have to lodge a complaint, or chase up an unanswered query…..

Obviously we couldn’t apply VAT to our charges as individuals (unless you are already VAT-registered….), but how about £25 a time (only half what Solitaire / Peverel charge us)…???

In reference to your 10Nov. entry, I hope you got your refund and they must pay interest back to you too. I wonder if a leaseholder has the right to charge admin cost for their time.

Nicky Vogg

When we first bought our property at Riverside Plaza in Maidstone, the development was being (mis) managed by Solitaire by Bethan W, she did a truly appalling job, making claims that work was being done when it blatantly was not, charging us for the work when we were able to prove that it was impossible for the work to be completed (notably charging us for water supply to the bin-stores when the taps had not been installed – but claiming that the taps were there, until I provided photos) – needless to say, the service she and Solitaire offered was appalling – fast forward to 2009 and we have a new property manager …

This new chap seemed to want to make a difference – could the leopard change it’s spots, it did appear so – however now 9 months on, Riverside Plaza under the management of Jonathan M of Solitaire is actually in a worse state than previous. Solitaire are refusing to meet with residents, despite their own customer charter of a reply within 10 days are not responding to enquiries from residents, have stated again that they will not work with the residents or acknowledge the formation of a residents organisation and that “we do not have to provide audited accounts to you the residents” – we have had calls in with Solitaire about various issues and questions since 9th September, they initially stalled us, but are now flattly refusing to talk to us … the residents are now going to be canvassing all the properties and going down the route of RTM and removing Solitaire from the equation as they have demonstrated, even when given a second chance, that they are incapable of managing the development to the standard expected in a ghetto let alone that expected by paying residents

Have Solitaire’s amazing “Senior Solitaire Property Management Team” actually contacted you yet?

It is 7 days later, plenty of time.

If they have, are they offering to refund, say, 50% of all the money you have paid out over the last 10 years? That would seem reasonable, especially in the light of the threats they are now making. Or, since words are much cheaper, have they merely promised to “improve in future” etc. (i.e. promised to do what they are legally obliged to do in the first place).

I would suggest that if they do not offer to refund a significant proportion of the money you have paid out over the last 10 years, you should look to hire a solicitor.

Thank you for the suggestion and hope it comes true and someone does take up the story.

It will bring into focus how the game is played by the ruthless Management Companies where the lease gives them the automatic right to carry on causing havoc for the leaseholders, who are getting blame for the Management Companies’ shortfall.

The joke is the big boys of the cooperate world and society suppose to be carers support the Management Companies against the helpless and venerable leaseholder.

Some justice …..!!!!!

Nicky Vogg

It is true Leopards do not change their spot and snakes shed their skins every year, however I can deduct 2 categories of human beings.

1. Most of the human beings when they are at fault they feel remorse, accept their weaknesses and change for better.

2.A very small percentage has no faculty to acknowledge they are at fault. They can not feel the suffering of others instead they draw pleasure in hurting others to feel as superior beings. They are often smooth talkers, well liked and accepted in the society who under the cover inflicts pain on others. They often pick people like me who they try to isolate and discredit.

Only time will tell if Solitiare/Peverel really mend their ways to convert to become a honorable pillar of the society.

I say charity begins at home so come on Slitaire/ Peverel your first port of call has to be the leaseholder’s welfare and no more funding anyone else.

Nicky Vogg