How much of your money have Solitaire returned to you due to the numerous breaches of contract?

Words are very cheap for Solitaire (although you wouldn’t know it from their inability to answer a telephone). I would do the same they have done, arrange a meeting or whatever, and hope you go away.

I would like to give encouraging words, but writing letters is pointless, it costs you time and it doesn’t result in any of the money Solitaire have illegally taken from you being returned.

Solicitors, LVTs, and enfranchisements, on the other hand, might do the trick a little bit more effectively.

Thank you for your courage to support our cause.
I know Peverel fairly well how they operate and what they are capable of from my personal experience. I do not wish to frighten you but to give pointers to keep your safe. My sincere advice is to you all the whistle blowers is too keep your identity hidden as much as can till it is forced out of you by the law or some news paper/ media is ready to take the story. Be very vigilant and record every thing what is going around you even in your personal life.

Do please join us with your inner knowledge of the company as you are a breath of fresh air so we are not labelled as serial complainers.

Bless you

They seemed very concerned with my accusations of breaking the Landlord and Tennant Act and the ARMA code of conduct. They seem convinced that they don’t need to show me invoices unless the accounts are audited. Athough I read the law as once receiving a summary (audited or not) I am entitled to see the invoices.

I also received a direct email from Mr. LM (CEO?) of Peverel as I CC’ed him onto the mail and he had knowledge of my meeting. I now have his mobile number (on his email signature) which was kind of him

I will follow up with results …

When you follow it up, you will find that your letter has “not been received by us”.

This is because, in order for Solitaire to be in breach of contract (to repair things), most leases have a clause that requires someone to give them notice that a repair is required.

In this case, I’m afraid that your letter “will not have been received” by Solitaire, therefore they have not been given notice of a repair, therefore they are not in breach of contract.

I suggest you write to their solicitors, TSS Law, who will acknowledge receipt of your letter in writing to you by return, and pass it on to Solitaire. Since they, unlike Solitaire, are professionals, they will not pretend not to have received your letter, and you will then also have written evidence in the form of a reply from TSS Law stating that you have given notice and it has been received by Solitaire.

Of course, if everyone starts doing this, it means TSS Law will start to become the admin / postroom department of Solitaire, and they will probably feel Solitaire aren’t worth having as clients pretty soon!

This is called “getting a bad reputation”, and it seems to be happening very quickly to Solitaire now. (althogether now ahhhhhh poor solitaire…)

I have done just that and took my issues to my MP which can be found in the search engine just putting :
Landlords Accused of

Good Luck

Why are we so upset? For me, I will spend money with companies that “do the right thing”. Peverel in its various guises don’t on any level. You only have to hear the comments by Ian Rapley of Consensus Business Group on BBC today to know they only see tenants as a waste of time – but useful sources of money. What on earth do they say when the cameras are switched off?! Unbelievable.

I received a demand (in strong language) for a “licence” to let out our flat at a cost of £150 or £300. The lease says a) I don’t need a licence; and b) states a charge of £30+VAT. £150 is a 400% increase in less than 10 years. A Google search shows Peverel et al are repeatedly taken to Leasehold Valuation Tribunals – and lose – but do not stop making these demands.

I then thought about things more:
1. Fees increase year-on-year above inflation
2. Invoices are late (and rebranding Solitaire into something different has made things worse, not better)
3. Invariably there is a “balancing charge” long after the financial year closes – and you’ve guessed it, they want even more money
4. Requests to customer “services” are not actioned.
5. Other blogs refer to kickbacks various parts of the Consensus Group apparently receive

I am now talking to alternative management companies (ideally members of RICS, a *professional* body) about Right To Manage. I would recommend other people to:
- read and understand your lease
- tell Consumer Direct/ OFT about problems you’ve had
- write to Ed Davey MP, who seems already to have a bulging Peverel/ Solitaire/ E&M … postbag.

We need to keep the pressure up – we’re obviously having an effect.