The Peverel Satisfaction Survey 2009
As reported on Tuesday, Peverel are currently running a ‘Satisfaction Survey’ that is being undertaken by an independent market research company called ‘The Research Factor’
Our understanding is, only a ’selected’ number of residents appear to have received these questionnaires…. possibly to ensure that their ‘research’ reports a positive response to make Peverel / Solitaire or whoever – appear better than they really are!
As all the Peverel / Solitaire companies are the same thing – Consensus Business Group – we feel that everyone should have the opportunity to respond to the questionnaire!
Therefore, we have published a copy of the Customer Satisfaction Survey for you to download and complete – that lets you have your say!
Okay, we know it’s not going to change anything, but lets cause a lot more work for ‘The Research Factor’ and let them know how we feel, whilst also worrying Peverel… (we’re pretty confident that they didn’t want this leaked on the Interweb!)
The downloads are available below:
Peverel OM Customer Satisfaction Survey – Cover Letter
Peverel OM Customer Satisfaction Survey 2009
Questionnaires need to be returned to the following address, by the 15th December 2009.
The Research Factor
PO Box 243
Billingshurst
RH14 4AF
Already, many other contributors have filled theirs in and have said that, The Research Factor are certainly in for a surprise when more replies are received, compared to those sent out!
We are cautious as to what is to stop Peverel / Solitaire – completing these questionnaires themselves and mailing them to TRF?
Would any of us be surprised, if they did?
Downing Street Petition – More Support Needed
Please keep up the support of the No.10 Downing Street Petition calling for regulation of the Property Management and Service Industry, which can be signed at: http://petitions.number10.gov.uk/flatownerhelp/.
So far we are up to 480 people (20 more to get before the 15 April 2010) – before this can be considered by the Government.
Thanks to everyone that has already signed it.
Right To Manage
There are many reports by CARLEX, advising that Peverel are trying to make it appear that going ‘Right to Manage’ is not beneficial and will not save you money.
CARLEX have more than enough evidence to prove that this is not the case and that Peverel are saying this to try and protect their cash flow!
Therefore, don’t be scared of going Right to Manage – it’s the way forward if you want to stop being ripped off by companies such as Peverel / Solitaire / Consensus Business Group property management companies!
January 15th, 2010 at 12:33 pm
Dear TTAS Admin re. the Peverel OM Customer Satisfaction Survey 2009 Results – I think they should now be available by sending an SAE (after 15 Jan) to:
Peveral OM Prize Draw Results
Research Factor Solutions
PO Box 883
Crawley
West Sussex
RH10 7ZQ
Would you be able to do this and publish the results (which would be quicker than one of us responding and sending it in to you, which i would be happy to do if you can’t!) Thanks.
January 15th, 2010 at 1:06 pm
Seconded.
Can’t wait to find out who the lucky recipient of the “case of fine wines” is.
So, how long do we think it will take for the results to arrive…??? With my cynical hat on, I’ll go for never…..
Admin – can I suggest you send your request to the research company by Recorded Delivery, so that you can then check that it is received by them….. Which then removes the “we never received your request…” from the possible list of excuses…!!!
January 15th, 2010 at 1:31 pm
Hi All
We’d very much like to write to obtain the winner of the wine, however, due to our ‘anonymity’ – it is possible that they would find out who we are.
Therefore, we are more than happy for any of the TTAS contributors to write and find out the winner.
We’ll the publish a post, revealing the winner – if there was one?
January 15th, 2010 at 2:33 pm
Peveral OM Prize Draw Results
Research Factor Solutions
PO Box 883
Crawley
West Sussex
RH10 7ZQ
Dear Sir or Madam,
As per the Terms and Conditions of the Peverel OM Customer Satisfaction Survey 2009 (attached), point 10 I would be grateful if you could please supply me with the Name and County of the Prize Winner. I enclose an SAE.
I would also be grateful if you could also supply the results that you will be publishing of the Peverel OM Customer Satisfaction Survey 2009 to me via the enclosed SAE also.
If there is any problem with this then please let me know.
I look forward to hearing from you very soon with my above requests
January 15th, 2010 at 4:51 pm
Well done Nirmal.
I look forward to your forthcoming post upon your receipt of the requested information. I won’t be holding my breath…..
January 21st, 2010 at 12:45 pm
Hi Nirmal & Matt,
The prize winner from the recent Customer Satisfaction survey has been drawn by the independent research company who have supplied us with the customer account reference number that is pre-printed on the survey. The name of the winning customer is a W. S_______ ,and they live in a Peverel OM managed development in Hertfordshire.
Their prize of a case of fine wines will be delivered to the winner in the next 7 days.
I should point out that only the results of the prize draw are available by writing to the research company, not the results of the survey itself.
I’d like to say thanks to everyone who sent a completed survey to the research company – we really do welcome all constructive feedback. The results of the research survey will be presented to us at the end of January.
Many thanks,
Andy
Solitaire Online Feedback Manager
January 26th, 2010 at 8:05 pm
All credit to them RESEARCH FACTOR SOLUTIONS did get back to me, and I quote:
“The Research Factor
PO Box 883
Crawley
West Sussex
RH10 7ZQ
T: +44 (0)1293 883292
F: +44 (0)0870 0634842
E: shirley@research-factor.co.uk
W: http://www.research-factor.co.uk
Dear Mr Patel,
Thank you for sending a stamped address envelope. I am pleased to inform you that the winner of the Prize Draw for a case of wine in the recent customer survey was:
Mr S—–e: Buckinghamshire
The draw was made in accordance with the terms and conditions set out on the back of the questionnaire.
You also asked if I could send you a copy of the findings: the survey results are for internal use, to be used for improvements to Peverel OM’s services. There are no plans to publish them.
Yours sincerely,
S Brent
Principal”
Andy, I know they are next door to each other but I would have thought that Peverel (a property company!) would have known the difference between the counties Bucks. and Herts.!? Though that might also go some way to explaining a lot of the problems there’s been with invoicing and communications from CBG companies recently?
Andy, also I cc’d you into an email I sent my PM via the Customer Services general email last Friday – I still haven’t heard anything back! Could you please chase that up for me as the matter is quite urgent, much obliged. Thanks.
January 27th, 2010 at 9:42 am
So “Andy” says the winner lives in Hertfordshire, but the research company says it’s Buckinghamshire. So, “Andy”, which is it? Or do Peverel just happen to manage a development that straddles the county boundary between Herts & Bucks…??? If not, who is right, and who is wrong?
In the grand scheme of things, this confusion on counties is minor, but then if two connected parties can’t get this one simple thing right, what hope is there? Are they singing off the same hymn sheet……????? Left hand, right hand? Ar5e, elbow…???
“Andy” – please explain how one competition winner seemingly lives in 2 different counties…!!!
And the survey results are for “internal use, to be used for improvements to Peverel OM’s services”. Well, time will tell, I guess…..
January 27th, 2010 at 11:57 am
I like to know if the surveying company was given access to all the leaseholders ( 56000+ ) of all the developments or not. Did the company selected independently the developments to survey out of all the developments? Were the forms were sent to each leaseholder of those selected developments, otherwise prime example of bu.l sh.t.
Another error who won the prize, no sir!!!
Sooner or later no one in the industry is going to believe CBG empire words. You still have time to reform by employing honest hard working staff or good bya CBG hallo leaseholder self management.