In my opinion TTAS contribution is double edge sword which helps many but also can harm at a small level. Knowingly, I will still contribute without shadow of doubt, otherwise people like me will have no voice. Even now PMC “position” remains the same and I am made to lose more and more. They pick answers from the air, cannot back their own contractor’s actions or reports then bully (as per dictionary meaning) to accept their inaccurate conclusion to blame the victim. It is wrong morally, ethically and unprofessional to make the very people suffer and lose who are paying their living and high life style.

I cannot live my in fear for loss of my life or money, threats or bow to bullies, so Andy I have no choice in the matter but to endure and challenge to bring changes. 3 years is a long time to lose when your and mine money tied in.

Here are some of my links to see what I have endured:

http://www.thetruthaboutsolitaire.co.uk/2009/09/18/the-times-newspaper-coverage/

http://www.thetruthaboutsolitaire.co.uk/2010/01/21/the-story-of-nicky-vogg-part-ii/

http://www.thetruthaboutsolitaire.co.uk/2009/12/11/the-story-of-nicky-vogg/

http://www.thetruthaboutsolitaire.co.uk/2009/08/06/peverel-solitaires-md-lee-middleburgh/

http://www.thetruthaboutsolitaire.co.uk/2010/02/17/response-to-andys-comment-from-yesterday/

I wish both of us luck to be free from the clutches of PMC sooner than later by selling our property.

Back in mid-December I promised to update you on any significant changes and I can now confirm that from the 3rd February 2010 Peverel OM will have a new trading identity known as OM Property Management – and a new customer website.

Customers living in Peverel OM managed properties will receive a letter explaining the changes from early next week, but we are happy to put everyone in the picture now, including our Solitaire customers.

So, why the change?

Prior to the purchase by the Peverel Group in 1998, Peverel OM was known as OM Management Services; that’s why we have chosen the OM Property Management name. Previous customer research had also suggested that there was confusion amongst residents living in Peverel OM and Peverel Retirement managed leasehold properties.

Creating a simple name change helps to clarify to customers who their managing agent is, and it prevents calls and emails being misdirected to the wrong Customer Services team. In fact, the decision to change the name was taken over a year ago, and we’ve been working hard to get everything ready for the official launch date of 3rd February.

The new OM customer website – http://www.ompropertymanagement.co.uk – is now live for everyone to view. It has useful information on the OM Property Management team and the services we provide to leasehold customers. In addition, the website also gives further information around house builders, housing associations, Right-to-Manage (RTM) and Resident Management Companies (RMC).

The ‘What You Need to Know’ section of the website explains how the OM Property Managers work and gives detailed explanations on topics such as Service Charge estimates and Reserve Funds. There’s also a helpful ‘Frequently Asked Questions’ section that seeks to address many common enquiries.

I should point out that this change only affects customers living in Peverel OM managed properties; customers living in Solitaire developments should continue to contact the Solitaire Customer Services team as detailed on our website – http://www.solitairepm.co.uk.

As I said back in May last year, we are listening, and more importantly, we’re working to make things better. In the Solitaire Customer Services team we’ve made real progress in responding to customer enquiries via email (customerservices@solitairepm.co.uk), but please know that we are far from happy with our response times for telephone calls made to the team.

We are working to implement telephony updates that will allow calls to be handled more effectively by identifying whether it relates to a maintenance issue or accounts enquiry. We hope that this work will be completed next month, but would like to apologise to anyone who has called with a problem and not been able to get through at certain times of the day.

Since the Solitaire team moved to Luton our Solitaire Property Managers are visiting developments more frequently than in the past. We are making further operational changes to the team to ensure that they continue to focus on the issues affecting you, and are able to resolve any problems on your development with greater effectiveness and efficiency.

We receive customer feedback by email, letter, phone and of course via this site; I will continue to respond to constructive comments where I can.

Thanks,

Andy

Solitaire Online Feedback Manager

“Peverel OM Launches New Trading Identity and Customer Website on 3rd February 2010
19/1/2010 –
National property managers Peverel OM, who manage over 1,100 privately owned residential developments will be changing their trading name to OM Property Management and launching a new look corporate identity and customer website on
Wednesday 3rd February 2010.
The new customer website has been designed to meet the needs of all customers living in Peverel OM managed leasehold properties throughout England and Wales. It provides useful information on the OM Property Management team and the services they provide to leaseholders, house builders, developers, housing associations/RSL’s, Right-to-Manage (RTM) and Resident Management Companies (RMC).

Customers will be able to use the ‘What You Need to Know’ section of the website to obtain useful information on how OM Property Managers work to provide customers with a quality, value for money property management service for every development. Detailed explanations on topics such as Service Charge estimates, Reserve Funds and Ground Rents are provided together with many Frequently Asked Questions.
So, why the change?
Prior to the purchase by the Peverel Group in 1998, Peverel OM was known as OM Management Services. Recent customer research had also suggested that there was confusion amongst residents between Peverel OM and the Peverel Retirement Division so by creating a simple name change would help clarify this to customers.

OM Property Management is a trading name for Peverel OM Limited and the business remains a Peverel Group company.

Changing the company name will not affect the services that Peverel OM currently provides to customers.”

Andy please comment

The Right to Manage is just that – a right. There are only limited grounds to oppose your right, assuming you meet the criteria.

And it’s not down to Peverel or the property management company to make life difficult as the claim notice is served on the freeholder NOT the PMC. Although I accept that Peverel Companies and the freeholders are often linked.

The RTM process involves very tight deadlines once the notice is served on the freeholder. My advice is to not waste your time listing detailed complaints here (it IS an excelent site), just whip up support for RTM among you neighbours.

Despite PPMG’s size, we found it had a very small legal team, so the more claim notices served on them the better.

Our RTM took about nine months – there are loads of solicitors some with fact sheets on the RTM process. Good luck

Is this re-branding a half-hearted attempt to try and get away from the on-going criticism associated with the “Peverel” name…??? If so, they’ll be wasting more of their customer’s money on a re-branding exercise that will fool nobody (apart perhaps from themselves).

Perhaps “Andy” can confirm that this re-branding is indeed happening? And if it is, what exactly are Peverel hoping to gain from it…??? And how much is said re-branding actually costing…???

So, what’s next? “Estates & Management Limited” to be re-branded as “Limited”…??? Or “Consensus Business Group” to become simply “Group”…???

Rather than spending God-knows how much money on re-branding, why don’t they concentrate on doing their jobs correctly…??? Like actually managing & maintaining the developments we live on (“services” we are paying for)…??? Sorry – that’s probably just too radical an idea…..

A new name will not magically sort out the problems over-night…!!! In fact, a new name means precisely nothing – new name, same old s**t…..