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	<title>Comments on: Do You Live In A Redrow Homes Built Property?</title>
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	<link>http://www.thetruthaboutsolitaire.co.uk/2009/12/18/do-you-live-in-a-redrow-homes-built-property/</link>
	<description>(formerly Solitaire Property Management &#38; Peverel Group, including Consensus Business Group Companies)</description>
	<lastBuildDate>Thu, 09 Feb 2012 11:57:30 +0000</lastBuildDate>
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		<title>By: JERMAINE</title>
		<link>http://www.thetruthaboutsolitaire.co.uk/2009/12/18/do-you-live-in-a-redrow-homes-built-property/comment-page-1/#comment-37850</link>
		<dc:creator>JERMAINE</dc:creator>
		<pubDate>Thu, 24 Feb 2011 12:55:52 +0000</pubDate>
		<guid isPermaLink="false">http://www.thetruthaboutsolitaire.co.uk/?p=1017#comment-37850</guid>
		<description>I purchased a redrow home in oct 2010, only the other day Feb 20th 2011 did they complete my parking space. Now this might not seem major but fact I had my first baby in oct so we had to walk him over 200yards just to get him into the car. As a result I have had to pay for a change in my and my partners insurance policys which isnt really my fault – as we used to have are parking set on insurance to in a drive way. I contacted Suzanne Irons eastern sales director, she replied saying sorry for the hassle I;ve experiened but we wont help to pay towards the cost of insurance and she said that it was due to other third parties as to why it was so delays. 

I wasnt even told the parking would be delayed into the DAY i moved in, and they told me it would be 2 weeks, then 2 months and then it turned out to be 5 months. 

Be careful if you are buying a redrow home, they are rushed like mad and they are happy to move you in whilst its still being worked on. I havent been able to have one day lay in as the builders are right outside drilling slabs etc. 

Please dont be fooled by their sales staff as they are just trying to get themselves some commision.

also the house is cracking up, and they do this on purpose as you have one month to sort out snags, problem is that the cracks will appear in 2 to 5 months time so your be buggered if you think they will help out. The snag visit we had was from the site foreman, he used to tell us hes coming on a day and then never turn up. All he done for the snags was slapped some paint over, and he didnt even finish that off. 

DO NOT SIGN THE PAPER UNTIL YOU ARE 100% SURE EVERYTHING IS OK AS THEY WILL BE REALLY FRIENDLY AND POP ROUND ALL THE TIME – BUT ONCE YOY SIGN YOU NEVER HEAR FROM THEM AGAIN!</description>
		<content:encoded><![CDATA[<p>I purchased a redrow home in oct 2010, only the other day Feb 20th 2011 did they complete my parking space. Now this might not seem major but fact I had my first baby in oct so we had to walk him over 200yards just to get him into the car. As a result I have had to pay for a change in my and my partners insurance policys which isnt really my fault – as we used to have are parking set on insurance to in a drive way. I contacted Suzanne Irons eastern sales director, she replied saying sorry for the hassle I;ve experiened but we wont help to pay towards the cost of insurance and she said that it was due to other third parties as to why it was so delays. </p>
<p>I wasnt even told the parking would be delayed into the DAY i moved in, and they told me it would be 2 weeks, then 2 months and then it turned out to be 5 months. </p>
<p>Be careful if you are buying a redrow home, they are rushed like mad and they are happy to move you in whilst its still being worked on. I havent been able to have one day lay in as the builders are right outside drilling slabs etc. </p>
<p>Please dont be fooled by their sales staff as they are just trying to get themselves some commision.</p>
<p>also the house is cracking up, and they do this on purpose as you have one month to sort out snags, problem is that the cracks will appear in 2 to 5 months time so your be buggered if you think they will help out. The snag visit we had was from the site foreman, he used to tell us hes coming on a day and then never turn up. All he done for the snags was slapped some paint over, and he didnt even finish that off. </p>
<p>DO NOT SIGN THE PAPER UNTIL YOU ARE 100% SURE EVERYTHING IS OK AS THEY WILL BE REALLY FRIENDLY AND POP ROUND ALL THE TIME – BUT ONCE YOY SIGN YOU NEVER HEAR FROM THEM AGAIN!</p>
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		<title>By: Chris</title>
		<link>http://www.thetruthaboutsolitaire.co.uk/2009/12/18/do-you-live-in-a-redrow-homes-built-property/comment-page-1/#comment-29859</link>
		<dc:creator>Chris</dc:creator>
		<pubDate>Wed, 03 Nov 2010 13:16:24 +0000</pubDate>
		<guid isPermaLink="false">http://www.thetruthaboutsolitaire.co.uk/?p=1017#comment-29859</guid>
		<description>I live in a Redrow home and it is an ongoing living hell.

Not only is the house substandard, the surrounding building works are driving people away, the level of distruption caused by roadworks, the level of aggression and abuse from Redrow, and, a threat of legal action as I am complaining too much.

And Peverell are hopeless.  They have not even billed us for the second half of the year yet, and the first half was six months late.

Please use my email address as a contact :)</description>
		<content:encoded><![CDATA[<p>I live in a Redrow home and it is an ongoing living hell.</p>
<p>Not only is the house substandard, the surrounding building works are driving people away, the level of distruption caused by roadworks, the level of aggression and abuse from Redrow, and, a threat of legal action as I am complaining too much.</p>
<p>And Peverell are hopeless.  They have not even billed us for the second half of the year yet, and the first half was six months late.</p>
<p>Please use my email address as a contact <img src='http://www.thetruthaboutsolitaire.co.uk/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>By: Rhian</title>
		<link>http://www.thetruthaboutsolitaire.co.uk/2009/12/18/do-you-live-in-a-redrow-homes-built-property/comment-page-1/#comment-28793</link>
		<dc:creator>Rhian</dc:creator>
		<pubDate>Sun, 10 Oct 2010 11:51:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.thetruthaboutsolitaire.co.uk/?p=1017#comment-28793</guid>
		<description>I have lived in my new build &quot;Redrow&quot; ashamed to say it house!!
After 3 months of moving in, I had a baby girl.  Then the faults happened, firstly we were changing light bulbs every week, then whilst making a coffee leaving a 2 month baby on the play mat one dull sfternoon I turned my living room &quot;energy efficient&quot; lights on supplied by redrow burst BUT it was not just the bulb it was the WHOLE LIGHT UNIT GLASS SHATTERING all over the living room and one shard in the babys hand. 
I phoned redrow and an &quot;electician&quot; (site manager)came out he said it was a power surge.
It has again happened in our dining room 2 months later.
I am being told it is the power surge.

SORYY REDROW I AINT NO SPARKY BUT SPEAKING TO THE LIGHTING SUPPLIER THIS SHOULD NEVER OF HAPPENED AND YOU ARE ENTITLED TO REPLACE THE UNITS.
HOWEVER WHEN I GET FINANCES SORTED I AM HAVING THE FITTINGS PROFESSIONALLY TESTED AS I BELIEVE THAT IT IS THE UNITS AT FAULT.
IF HOWEVER A PROFESSIONAL SPARKY COMES AND TELLS ME IT IS THE WIRING I WILL BE SO UNHAPPY WITH YOUR POWER SURGE COMMENTS!!</description>
		<content:encoded><![CDATA[<p>I have lived in my new build &#8220;Redrow&#8221; ashamed to say it house!!<br />
After 3 months of moving in, I had a baby girl.  Then the faults happened, firstly we were changing light bulbs every week, then whilst making a coffee leaving a 2 month baby on the play mat one dull sfternoon I turned my living room &#8220;energy efficient&#8221; lights on supplied by redrow burst BUT it was not just the bulb it was the WHOLE LIGHT UNIT GLASS SHATTERING all over the living room and one shard in the babys hand.<br />
I phoned redrow and an &#8220;electician&#8221; (site manager)came out he said it was a power surge.<br />
It has again happened in our dining room 2 months later.<br />
I am being told it is the power surge.</p>
<p>SORYY REDROW I AINT NO SPARKY BUT SPEAKING TO THE LIGHTING SUPPLIER THIS SHOULD NEVER OF HAPPENED AND YOU ARE ENTITLED TO REPLACE THE UNITS.<br />
HOWEVER WHEN I GET FINANCES SORTED I AM HAVING THE FITTINGS PROFESSIONALLY TESTED AS I BELIEVE THAT IT IS THE UNITS AT FAULT.<br />
IF HOWEVER A PROFESSIONAL SPARKY COMES AND TELLS ME IT IS THE WIRING I WILL BE SO UNHAPPY WITH YOUR POWER SURGE COMMENTS!!</p>
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		<title>By: Matt</title>
		<link>http://www.thetruthaboutsolitaire.co.uk/2009/12/18/do-you-live-in-a-redrow-homes-built-property/comment-page-1/#comment-9607</link>
		<dc:creator>Matt</dc:creator>
		<pubDate>Thu, 04 Feb 2010 09:47:35 +0000</pubDate>
		<guid isPermaLink="false">http://www.thetruthaboutsolitaire.co.uk/?p=1017#comment-9607</guid>
		<description>So, another comment from a Redrow development.  Again, as with Spencer&#039;s case above, I have to wonder why a management company is even involved with such a development, if it is still not completed (which I assume is the case for both Matt Tullos &amp; Spencer).

Without wishing to defend management companies, how can they be expected to properly manage (and maintain) a development, if the developer hasn&#039;t actually finished the building work on the site as a whole...???  Who is responsible for what...???

Matt Tullos - who specifically is your management company???

Also, if you are being disturbed by building activities at anti-social hours, I suggest you obtain a copy of the Planning Permission for your development (if you haven&#039;t already got one), which may well include a condition defining specific times when general site works, deliveries etc. can take place (and conversely, when they can&#039;t take place).  For example, they might only be allowed to work until 12 noon on Saturdays, and not at all on Sundays.

If you then discover that they are operating outside of the prescribed times (and are therefore in breach of the Planning condition), have a word with the Site Foreman / Project Manager, or otherwise contact your local Planning Department and lodge a complaint.

The excuse might be that they&#039;re trying to get the site finished ASAP, but this is not an acceptable reason for breaching a Planning condition.  If they want extended hours, they have to apply for a variation or discharge of the relevant Planning condition, which I suspect they wouldn&#039;t get approved.....</description>
		<content:encoded><![CDATA[<p>So, another comment from a Redrow development.  Again, as with Spencer&#8217;s case above, I have to wonder why a management company is even involved with such a development, if it is still not completed (which I assume is the case for both Matt Tullos &amp; Spencer).</p>
<p>Without wishing to defend management companies, how can they be expected to properly manage (and maintain) a development, if the developer hasn&#8217;t actually finished the building work on the site as a whole&#8230;???  Who is responsible for what&#8230;???</p>
<p>Matt Tullos &#8211; who specifically is your management company???</p>
<p>Also, if you are being disturbed by building activities at anti-social hours, I suggest you obtain a copy of the Planning Permission for your development (if you haven&#8217;t already got one), which may well include a condition defining specific times when general site works, deliveries etc. can take place (and conversely, when they can&#8217;t take place).  For example, they might only be allowed to work until 12 noon on Saturdays, and not at all on Sundays.</p>
<p>If you then discover that they are operating outside of the prescribed times (and are therefore in breach of the Planning condition), have a word with the Site Foreman / Project Manager, or otherwise contact your local Planning Department and lodge a complaint.</p>
<p>The excuse might be that they&#8217;re trying to get the site finished ASAP, but this is not an acceptable reason for breaching a Planning condition.  If they want extended hours, they have to apply for a variation or discharge of the relevant Planning condition, which I suspect they wouldn&#8217;t get approved&#8230;..</p>
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		<title>By: Matt Tullos</title>
		<link>http://www.thetruthaboutsolitaire.co.uk/2009/12/18/do-you-live-in-a-redrow-homes-built-property/comment-page-1/#comment-9604</link>
		<dc:creator>Matt Tullos</dc:creator>
		<pubDate>Thu, 04 Feb 2010 08:44:35 +0000</pubDate>
		<guid isPermaLink="false">http://www.thetruthaboutsolitaire.co.uk/?p=1017#comment-9604</guid>
		<description>I&#039;m fed up with redrow and the property management company! I live on a development in Lincoln and have done so for 2years now. Basically I am still living on a building site, have not seen a gardner nor window cleaner once, getting woken by drilling, reversing trucks etc at all hours. Basicly I could go on all day, but as typing on an iPhone I won&#039;t!! I would love someone to get in touch as I&#039;m at my witts end!!! 

Cheers

matt</description>
		<content:encoded><![CDATA[<p>I&#8217;m fed up with redrow and the property management company! I live on a development in Lincoln and have done so for 2years now. Basically I am still living on a building site, have not seen a gardner nor window cleaner once, getting woken by drilling, reversing trucks etc at all hours. Basicly I could go on all day, but as typing on an iPhone I won&#8217;t!! I would love someone to get in touch as I&#8217;m at my witts end!!! </p>
<p>Cheers</p>
<p>matt</p>
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		<title>By: Matt</title>
		<link>http://www.thetruthaboutsolitaire.co.uk/2009/12/18/do-you-live-in-a-redrow-homes-built-property/comment-page-1/#comment-9436</link>
		<dc:creator>Matt</dc:creator>
		<pubDate>Fri, 29 Jan 2010 13:43:32 +0000</pubDate>
		<guid isPermaLink="false">http://www.thetruthaboutsolitaire.co.uk/?p=1017#comment-9436</guid>
		<description>Spencer - sounds like you are not getting what was indicated to you at the time of purchase.  It might cost you a bit of money, but talk with your conveyancing solicitor for their advise / assistance.  Also talk to your neighbours to see what they were expecting when they were buying their properties.  If you haven&#039;t already done so, get a group of you together to fight your cause - a group from numerous properties with the same issues will (hopefully) get better results than one individual.

If the development was advertised as having electric gates but now isn&#039;t, demand an explanation as to why this item has been omitted.  And if such a material change has been made to the development, does this have an impact on the Planning Permission for the development...???  Demand a rebate on your maintenance fees if you are paying towards the upkeep of electric gates that don&#039;t exist (not the first time we&#039;ve heard about such an issue on this website).

If the site is not yet complete, why are you being charged any maintenance / management fees at all...???  I thought these only come into play once a site is completed, and the developer (Redrow in your case) has formally handed over the development to their chosen management agents...???  Check your lease, or discuss this further with your conveyancing solicitor.

So you are being told that letters regarding the insurance situation were sent out, but presumably nobody on your development have received these letters?  Have you demanded copies of the letters...???  What reason have you been given for the insurance cover ending on 31st January...???

Regarding the &quot;snagging&quot; problems you have inside your own property, if these aren&#039;t being rectified quickly enough (or to your satisfaction), then contact the NHBC (or whoever your building warranty is with - you must have one, provided by Redrow when the house was first built) and get them to kick some backsides.  Or contact ITV to see if they are doing a &quot;Homes From Hell 2010&quot; programme.....  Are there similar problems in other occupied units on the development...???

Not what any property owner needs, and especially a first-time-buyer such as yourself.  Get together with your neighbours (if they are similarly worried), talk to a conveyancing solicitor, and basically make a bl00dy nuisance of yourselves (within the law, of course...) until you get some answers.</description>
		<content:encoded><![CDATA[<p>Spencer &#8211; sounds like you are not getting what was indicated to you at the time of purchase.  It might cost you a bit of money, but talk with your conveyancing solicitor for their advise / assistance.  Also talk to your neighbours to see what they were expecting when they were buying their properties.  If you haven&#8217;t already done so, get a group of you together to fight your cause &#8211; a group from numerous properties with the same issues will (hopefully) get better results than one individual.</p>
<p>If the development was advertised as having electric gates but now isn&#8217;t, demand an explanation as to why this item has been omitted.  And if such a material change has been made to the development, does this have an impact on the Planning Permission for the development&#8230;???  Demand a rebate on your maintenance fees if you are paying towards the upkeep of electric gates that don&#8217;t exist (not the first time we&#8217;ve heard about such an issue on this website).</p>
<p>If the site is not yet complete, why are you being charged any maintenance / management fees at all&#8230;???  I thought these only come into play once a site is completed, and the developer (Redrow in your case) has formally handed over the development to their chosen management agents&#8230;???  Check your lease, or discuss this further with your conveyancing solicitor.</p>
<p>So you are being told that letters regarding the insurance situation were sent out, but presumably nobody on your development have received these letters?  Have you demanded copies of the letters&#8230;???  What reason have you been given for the insurance cover ending on 31st January&#8230;???</p>
<p>Regarding the &#8220;snagging&#8221; problems you have inside your own property, if these aren&#8217;t being rectified quickly enough (or to your satisfaction), then contact the NHBC (or whoever your building warranty is with &#8211; you must have one, provided by Redrow when the house was first built) and get them to kick some backsides.  Or contact ITV to see if they are doing a &#8220;Homes From Hell 2010&#8243; programme&#8230;..  Are there similar problems in other occupied units on the development&#8230;???</p>
<p>Not what any property owner needs, and especially a first-time-buyer such as yourself.  Get together with your neighbours (if they are similarly worried), talk to a conveyancing solicitor, and basically make a bl00dy nuisance of yourselves (within the law, of course&#8230;) until you get some answers.</p>
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		<title>By: Spencer</title>
		<link>http://www.thetruthaboutsolitaire.co.uk/2009/12/18/do-you-live-in-a-redrow-homes-built-property/comment-page-1/#comment-9434</link>
		<dc:creator>Spencer</dc:creator>
		<pubDate>Fri, 29 Jan 2010 13:03:12 +0000</pubDate>
		<guid isPermaLink="false">http://www.thetruthaboutsolitaire.co.uk/?p=1017#comment-9434</guid>
		<description>i have just bought a rerow home in plymouth we are charged a little under £500 per year for maintaince this is a fairly new site, the front of the house looks onto a building site, the paths are not fully tarmaced yet or the roads, we havent had our windows washed yet and when i asked about this they said that they only wash the front of the house??? there is no comunial areas, they told us when we bought the property that there was going to be electric gates and when we eventually took posession of the keys and we moved in , there were no electric gates when questioned about this &quot;oh well we are&#039;nt doing that now&quot; and we are paying maintance on this, then i got wind of the maintance company sending letters out saying that they are no longer dealing with the buildings insurance, so again we questioned Redrow and they said that we were all sent letters to notife us about this ,but we havent had any letters of any kind and from what i have been told is, that the insurance stops on the 31st January in 2 days time what on earth is going on.
so what can i do, we bpought in july 09 i&#039;m still haveing remedial works getting done the house (leaking showers,toilets and walls not plastered properly front door not securing properly etc...)
i am a first time buyer so i am very new to all this, i am very worried please help</description>
		<content:encoded><![CDATA[<p>i have just bought a rerow home in plymouth we are charged a little under £500 per year for maintaince this is a fairly new site, the front of the house looks onto a building site, the paths are not fully tarmaced yet or the roads, we havent had our windows washed yet and when i asked about this they said that they only wash the front of the house??? there is no comunial areas, they told us when we bought the property that there was going to be electric gates and when we eventually took posession of the keys and we moved in , there were no electric gates when questioned about this &#8220;oh well we are&#8217;nt doing that now&#8221; and we are paying maintance on this, then i got wind of the maintance company sending letters out saying that they are no longer dealing with the buildings insurance, so again we questioned Redrow and they said that we were all sent letters to notife us about this ,but we havent had any letters of any kind and from what i have been told is, that the insurance stops on the 31st January in 2 days time what on earth is going on.<br />
so what can i do, we bpought in july 09 i&#8217;m still haveing remedial works getting done the house (leaking showers,toilets and walls not plastered properly front door not securing properly etc&#8230;)<br />
i am a first time buyer so i am very new to all this, i am very worried please help</p>
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		<title>By: anon</title>
		<link>http://www.thetruthaboutsolitaire.co.uk/2009/12/18/do-you-live-in-a-redrow-homes-built-property/comment-page-1/#comment-9371</link>
		<dc:creator>anon</dc:creator>
		<pubDate>Wed, 27 Jan 2010 20:12:01 +0000</pubDate>
		<guid isPermaLink="false">http://www.thetruthaboutsolitaire.co.uk/?p=1017#comment-9371</guid>
		<description>Answer to William:  annoying as it is it sounds like you might be stuck with the charges.

I owned a Redrow house that was freehold - but we paid a service charge just for the privilege of using the only means of getting to it:  the access road.</description>
		<content:encoded><![CDATA[<p>Answer to William:  annoying as it is it sounds like you might be stuck with the charges.</p>
<p>I owned a Redrow house that was freehold &#8211; but we paid a service charge just for the privilege of using the only means of getting to it:  the access road.</p>
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		<title>By: William Ward</title>
		<link>http://www.thetruthaboutsolitaire.co.uk/2009/12/18/do-you-live-in-a-redrow-homes-built-property/comment-page-1/#comment-9363</link>
		<dc:creator>William Ward</dc:creator>
		<pubDate>Wed, 27 Jan 2010 17:17:05 +0000</pubDate>
		<guid isPermaLink="false">http://www.thetruthaboutsolitaire.co.uk/?p=1017#comment-9363</guid>
		<description>I have a freehold townhouse property but a leasehold garage that is under a coach house and I have a Peverel service charge. Our development (in Cardiff) has a large square and park that Peverel DO NOT maintain and all the properties with freehold and garage built in pay no service charges (one whole side of the square) whilst those with leasehold garages pay a charge like the flats and apartments. They also do not clean the only communal area I use anyway (an alley at the rear of my property that serves four houses like mine) and I fail to see any justification for the charges...</description>
		<content:encoded><![CDATA[<p>I have a freehold townhouse property but a leasehold garage that is under a coach house and I have a Peverel service charge. Our development (in Cardiff) has a large square and park that Peverel DO NOT maintain and all the properties with freehold and garage built in pay no service charges (one whole side of the square) whilst those with leasehold garages pay a charge like the flats and apartments. They also do not clean the only communal area I use anyway (an alley at the rear of my property that serves four houses like mine) and I fail to see any justification for the charges&#8230;</p>
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		<title>By: anon</title>
		<link>http://www.thetruthaboutsolitaire.co.uk/2009/12/18/do-you-live-in-a-redrow-homes-built-property/comment-page-1/#comment-9078</link>
		<dc:creator>anon</dc:creator>
		<pubDate>Fri, 15 Jan 2010 12:43:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.thetruthaboutsolitaire.co.uk/?p=1017#comment-9078</guid>
		<description>Having just gone through the RTM process, we discovered that freehold houses cannot join the RTM process.

The main criteria is a for a &quot;continuous block&quot;.  There are loads of solicitors getting involved in RTM work as it grows in popularity.  Have a chat with a firm local to you and describe your block.  They will tell you whether your building qualifies.

I know of one develpoment managed by Peverel/Solitaire which is 11 sepearate blocks - all leasehold.  That means 11 rtm cos would need to be set up.  Good luck</description>
		<content:encoded><![CDATA[<p>Having just gone through the RTM process, we discovered that freehold houses cannot join the RTM process.</p>
<p>The main criteria is a for a &#8220;continuous block&#8221;.  There are loads of solicitors getting involved in RTM work as it grows in popularity.  Have a chat with a firm local to you and describe your block.  They will tell you whether your building qualifies.</p>
<p>I know of one develpoment managed by Peverel/Solitaire which is 11 sepearate blocks &#8211; all leasehold.  That means 11 rtm cos would need to be set up.  Good luck</p>
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