As reported on Tuesday, Peverel are currently running a ‘Satisfaction Survey’ that is being undertaken by an independent market research company called ‘The Research Factor’ Our understanding is, only a ‘selected’ number of residents appear to have received these questionnaires…. possibly to ensure that their ‘research’ reports a positive response to make Peverel / Solitaire or whoever – appear better than they really are! As all the Peverel / Solitaire companies are the same thing – Consensus Business Group – we feel that everyone should have [...]

Following Andy’s request to publish Peverel’s / Solitaire’s side of the Burns Avenue story.  We have been contacted by the resident of Burns Avenue, to tell us that… “we do not have a problem with the estate, we have a problem with the patch of grass outside our front door – Solitaire are saying that it is pebbled and edged, when it is clearly mud & stones, as the image below proves. This patch of grass has not been touch in 11 years we as residents have lived here” Andy, advised [...]

We’ve kindly been forwarded a copy of the ‘Peverel OM Customer Satisfaction Survey 2009′, that was recently sent to a contributor of TheTruthAboutSolitaire. The introduction to the Peverel OM’s Survey, is:- At Peverel OM we are committed to improving our customer service to residents living at or owning properties at developments we manage.  It is important for us to know what our customers think of our services now and how we might plan our services in future. It would be very much appreciated if you [...]

To demonstrate that TheTruthAboutSolitaire will tell both sides of any issues that we highlight, Andy from Solitaire e-mailed us yesterday in response to the complaints of the resident from ‘Burns Avenue’, who had raised concerns at the standard of landscaping being undertaken by the onsite gardener – by asking us to highlight their problem.s Andy’s response was as follows:- Dear Admin and Burns Avenue resident, Thank you for your patience whilst we investigated the situation at Burns Avenue. We are sorry for the length of time it took to [...]

Those of you that are readers of The Times Newspaper, may have read within the ‘Money Section’, yet another report on how Peverel / Consensus Business Group appear to be ripping off their retirement homeowners. However, as leaseholders of CBG / Peverel properties - we drew many comparisons of the cases highlighted, with our own. Retirement home tenants angry over ‘sneaky charges’ We investigate fresh claims of unfair and exploitative business practices by Peverel Elderly leaseholders are squaring up to Peverel, the notorious managing agent of retirement [...]

Due to the increase of publicity in the Consensus Business Group / Peverel / Solitaire – the TruthAboutSolitaire have had to start amending people’s comments, to ensure that they are not deemed as libellous. We do hope that those contributors who have had posts amended understand our reasons for editting them. Therefore, we’d like to remind everyone that you are free to pass comment on Peverel / Solitaire / Consensus Business Group, but please avoid naming ‘staff’ (management are ok) and if you do need [...]

Many of you requested that we published today’s broadcast by the BBC ‘Rip of Britain’ program, that focused on the Housing sector rip-offs. These ranged from mortgages, to government schemes – but also Property Management rip off’s! Although no company names were mentioned, one of the residents interviewed, is actually a contributor to TheTruthAboutSolitaire and therefore, it’s not too difficult to work out who the company in question was! If you missed the program, click the following YouTube movie of the ‘Property Management’ feature or view [...]

We’ve just been reading the NewsOnTheBlock website and they have managed to obtain an interview with Vincent Tchenquiz, Chairman of Consensus Business Group. The full interview is to be published Issue 47 of News on the Block which is due out next week, and online in the next few days – but a brief overview of the interview is available below and on the NewsOnTheBlock website. EXCLUSIVE: Tchenguiz and Peverel Respond to Pressure From Flat Owners Vincent Tchenguiz, Chairman of Consensus Business Group, the landlord at the centre [...]

We’ve been contacted by a resident at Burns Avenue, to follow up our first posting ‘Burns Avenue Residents Distress‘ – following Andy’s claim, that the photo’s originally posted were out of date. Below is the correspondence that we have been asked to publish, with photo evidence, to back their claims that Solitaire are lying. Dear Admin I’ve just received a letter today from the Regional Property Manager at Solitaire in relation to my recent letter to them about planting. “Turning to the comments made on [...]

We’ve seen the success that CARLEX has had, in promoting the awareness of how Consensus Business Group companies have been overcharging, failing to provide a service and being accused of profiterring from residents and feel that now is the time for TheTruthAboutSolitaire to start a campaign on behalf of leaseholders and freeholders. Since TheTruthAboutSolitaire was created, it has become the centre point for all things Solitaire / Peverel related and is the voice for all residents with complaints against these companies.  Admittedly, the way that the [...]