On the 18 October 2008, we highlighted the plight of TruthAboutSolitaire contributor ‘A N Onymous’, with the posting titled ‘One Year of PeverHell‘

‘A N Onymous’ provided photograph’s with a time and date stamp on them, as evidence that Solitaire / Peverel were not maintaining their estate. 

‘Andy’, Solitaire’s Online Feedback manager, responded to ‘A N Onymous’ story by quoting that they would contact, the contractor to remove the damage hinges, etc.  and here’s an extract of ‘Andys’ original comment:-

The bin store shown in one of the photographs is redundant, as they were built prior to the introduction of larger rubbish collection bins by the local authority. As such, they are no longer used for the purpose they were designed for. The team has confirmed that a contractor will attend to remove the damaged door hinges to make this store safe.

Today, ‘A N Onymous’ has contacted us again and provided new photographic evidence to prove, that almost three months on, Solitaire’s contractor is yet to remove the hinges and they have asked us to publish their latest story:-

WE WANT OUR MONEY BACK

It was interesting to read the letter sent out by Peverel to a select group of customers and which admin has recently published on this site.  I was particularly interested in the bit that said that Peverel now have ‘…concern for your well-being and financial security in these difficult times‘.  Well, at the development where I live it would help our financial security if Peverel gave us some of our money back.  I believe we deserve a refund because Peverel have failed to meet their responsibilities and here’s the  evidence.

As you can see the photographs below were taken at our development on the 23rd July, eight days AFTER a visit to the site by the Solitaire/Peverel Regional Property Manager.

On the 18th October I placed the above photos on this website (under the title One Year of PeverHell).

On the 22nd October Andy responded as follows;

‘work orders have been raised….’

‘a further detailed site inspection of this development will be made early next week and I will get back to everyone with news of this inspection as soon as I can’.

‘The team has confirmed that a contractor will attend to remove the damaged door hinges to make this store safe’.

Here are another two photos I took on 6th January 2010.  The first is the bin store:

Despite the fact that Solitaire/Peverel have recognised this store as being unsafe nothing has been done to make it safe.  And there are another dozen or so in much the same condition.  They have been dropping off one by one for years yet Solitaire seem to do NOTHING.

The second is of the latest ‘private property – no parking’ sign to drop off:

Just like the bin store doors these too have been dropping off, one by one, for many years – this one is the last of 4 to go. Again Solitaire have been made aware of this yet NOTHING seems to get done. 

And so, true to Solitaire/Peverel form, TEN WEEKS after first appearing on this site, these repair issues have still not been attended to. I’m not sure how to interpret the inaction of these people.  Is it because they are incompetent and simply out of their depth.  Or, more likely is it because they are so arrogant they are simply unwilling.   This would explain why, despite being exposed via this website and the national media these characters cannot even be  shamed into carrying out their responsibilities. 

Some questions for Andy:

1.  On the 22nd October you said that you would get back to everyone with news of a  site inspection. Well, ten weeks later, where is it?

2.  On the 22nd October you said that the bin stores here are not fit for purpose, you are right. So when are Solitaire/Peverel going to supply bin stores that ARE fit for purpose ?

3.  TWO visits have been made to this development by Solitaire/Peverel senior management. These managers could not have failed to see the above glaringly obvious maintenance issues at this small development. You have also been made aware of these photographs on this website. And on this website you have indicated that work orders have been raised.  Yet NOTHING has been done.  WHY ?

4.  In accordance with the lease document Solitaire are required to manage and maintain this development yet it is evident that they have failed to do so properly.  Will Solitaire/Peverel now return a portion of the management fee to the residents at this development ?  Or do they intend to hang on to the money they have neither earned nor deserve.

Unlike the last time I hope that you will answer all of these questions without fobbing me off.

In conclusion.  I have noticed on the Peverel website it says that ‘Our core focus is delivering excellent levels of service to our clients‘. Well, the above photographs prove that the facts on the ground contradict the waffle on their website. May I suggest to Andy that he download, print and frame the above pictures and have them hung in the offices of their senior management.  They will then be reminded of the absolutely abysmal property management standards they have provided at our development. 

The TruthAboutSolitaire would also like to point out that, Andy referred ‘A N Oymous’ to Solitaire’s complaints procedure:-

In these circumstances I would suggest that ‘A N Onymous’ might wish to refer to our Customer Complaints Procedure (available as a download from our website ww.solitairepm.co.uk and make a formal complaint direct to the Managing Director (Operations). In view of the postal strike, might I suggest you email your letter direct to me at andy.solitairepm@peverel.co.uk.

In our eyes, the above is sufficient proof for ‘A N Oymous’ estate, to request ARMA instigate an Independent Adjudication against Solitaire / Peverel, as the evidence that has been submitted to TheTruthAboutSolitaire by both the resident and Solitaire is sufficient for the adjudicator to vote in the favour of the resident.

We await ‘Andys’ response with great interest.