I am a member of several car forums and I have already mentioned about their amateurism and creative accounting to manipulate revenue from service charges!

However, don’t try asking awkward questions as they are likely to fall on deaf ears. Andy has admitted management failure but has avoided answering questions about a refund for management failure.

Andy, you have admitted that the existing bins stores are no longer up to the job – a 4 ft wheelie bin will not fit into a 3 ft bin store. I am not qualified to say whether the existing bin stores need to be replaced or not, maybe the tops of the existing stores can be removed allowing the wheelie bins to slide in, I don’t know. As far as I am concerned this is a management issue to be resolved between yourselves and the residents here.

The form could containt name, address and management company details (name, prop man, etc) as well as allow people to keep a structure record of their dealing with problems with SolPev (including uploading documents, etc).

PevSol Customers could then keep a structured log of their dealings with PevSol – I think the gyst of what I mean is remember when Martin Lewis on Money Saving Expert provided templates to contact banks, etc – something like that but where PevSol customers could also manage the record keeping.

As part of the T&C’s you could then collate statistics about performance to strengthen any regular contact with PevSol over how wonderful they are….

Getting money from Peverel would be attempting to get blood out of stones. We are the money cow as referred by Nirmal.

Would you consider the following?

1.A new form for the visitors to fill what they want , lacking and the improvement are required to source the root problems to take with petiton to 10 Downing Street. It will be useful tool to regulate the Management Companies across the board.

2.Form an Association which Parliament have an example to discuss to model on. Perhaps membership of £20 or so might be far beneficial.

3.You may decide to become a charity if Admin is financially secure on their own right or somebody leaves a legacy.

4.To have Solicitors, Surveyors, Loss Assessors and Expert Witnesses and so forth on the books. If someone wants to exercise right to mange then they will have immediate right people to act on their behalf to have 100% success. It will stop if someone like me wasting, time money and energy again and again without moving forward and industry will stop supporting the Management Companies. The more leaseholders will have confidence of taking Management Companies on rather then crawling back to their hole of hell.

Go admin go

Not sure if you’re being serious, or have your tongue firmly planted in your cheek (!!!), but I agree (and the evidence seems clear) that this website is indeed a lot more efficient at providing Customer Service that Solitaire’s own in-house provision.

And after all, Solitaire / Peverel etc. aren’t shy in lumping up on their charges to their customers – charges often levied for doing very little (if anything at all…) – so why shouldn’t TTAS charge Solitaire themselves for your time & considerable efforts in providing a level of Customer Service that Solitaire themselves can only dream of…???!!! Only seems fair.

Keep us updated on your submission of your invoice, and receipt of payment thereafter…..