Marlborough House Management.. another Peverel Company
Thanks to ‘Annoyed Landlord’ for contacting TheTruthAboutSolitaire to bring yet another Peverel Group company to our attention.
This time, it’s a company called ‘Marlborough House Management‘ – which is ironic, when Solitaire Property Management’s address is ‘Marlborough House, Wigmore Place, Luton…. nothing like coming up with a unique name eh!
‘Annoyed Landlords’ message to us was:-
The accompanying letter gave 5 reasons for their poor performance (sending the invoice late). It would be amusing if it didn’t feel like they were clutching at straws to justify themselves.
“With apologies for the sudden issue of invoices we have now ‘caught up’ and enclose your heating charges for the months of November and December 2009. These, as you know, follow hard on the heels of the September and October bills.
The delays in billing follow from a host of issues from cases of Swine Flu late last year, to computer downtime and staff absence through other illness to holidays, plus, more recently, staff shortages arising from the heavy snow conditions in and around the Luton office.”
It sounds like they run on a shoestring without good (any?) contingency plans in place. I was also sorry to hear that they had snow in the Luton office: have they not been maintaining their property well enough?
This may explain why MW who contacted us over the weekend, hadn’t received their forth coming 6mth invoices?
If anyone knows more details on Marlborough House Management, please let us know.
This tangled web of interlinked companies continues to grow and TheTruthAboutSolitaire will be there revealing all of them, unless ‘Andy’ wants to come clean and confirm who all the Peverel / CBG Property Management Companies are?
January 26th, 2010 at 3:33 pm
I have to again bring some balance, and I wonder how much of this is down to poor and lazy property managers. Until my new PM was appointed , I was banging my head against a brick wall and was a regular contributor to TTAS. Since, I have had alomost all of the work completed on the apartment block, I have had my account brought up-to-date including a write-off of around £600, I have worked with my PM to establish that the “block” is due refunds of around £4000 for incorrect billing by suppliers’. Admittedly this was picked up by me when reviewing the accounts but was then dealt with quickly and efficiently. The only critisism I have is that the PM seems overloaded and so getting new repairs organised can involve a couple of chases, but this is better than the 50-60 times I previoulsy needed to chase. I even had a call apologising for the delay in sending me a refund cheque – proactive customer service for the first time. I hope that you all get your issues resolved and I think with TTAS and individual chases you will get there. I also hope that my optimnism is not proven to be unfounded.
January 30th, 2010 at 12:53 pm
Well done Brian S. – pleased to hear that things have improved. But are you not missing the point? You say that you picked up the errors in the accounts. All annual accounts should be audited, so the accountants / auditors employed by Solitaire have clearly not done a proper job.
If you book yourself in for a private medical procedure, surely you would not expect to have to tell the surgeon how to do his/her job? Surely the same applies to property management?
January 31st, 2010 at 2:12 pm
Accounts are currently audited by Websters