Comments on: Marlborough House Management.. another Peverel Company http://www.thetruthaboutsolitaire.co.uk/2010/01/26/marlborough-house-management-another-peverel-company/ (formerly Solitaire Property Management & Peverel Group, including Consensus Business Group Companies) Thu, 09 Feb 2012 11:57:30 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: rebecca jarvis http://www.thetruthaboutsolitaire.co.uk/2010/01/26/marlborough-house-management-another-peverel-company/comment-page-1/#comment-38474 rebecca jarvis Sun, 06 Mar 2011 01:58:06 +0000 http://www.thetruthaboutsolitaire.co.uk/?p=1127#comment-38474 hi, i have just received my estimated charges for the year, and suprise suprise it's gone up and services down. Apparently vat is 690 pounds from jan 1st to 3rd!!! They also want a contribution towards longer term maintenance, Company secretary fees, trust tax, Directors' and officers liability insurance, the list goes on. hi, i have just received my estimated charges for the year, and suprise suprise it’s gone up and services down. Apparently vat is 690 pounds from jan 1st to 3rd!!! They also want a contribution towards longer term maintenance, Company secretary fees, trust tax, Directors’ and officers liability insurance, the list goes on.

]]> By: Jon Dyson http://www.thetruthaboutsolitaire.co.uk/2010/01/26/marlborough-house-management-another-peverel-company/comment-page-1/#comment-9490 Jon Dyson Sun, 31 Jan 2010 14:12:06 +0000 http://www.thetruthaboutsolitaire.co.uk/?p=1127#comment-9490 Accounts are currently audited by Websters Accounts are currently audited by Websters

]]> By: Archangel http://www.thetruthaboutsolitaire.co.uk/2010/01/26/marlborough-house-management-another-peverel-company/comment-page-1/#comment-9457 Archangel Sat, 30 Jan 2010 12:53:27 +0000 http://www.thetruthaboutsolitaire.co.uk/?p=1127#comment-9457 Well done Brian S. - pleased to hear that things have improved. But are you not missing the point? You say that you picked up the errors in the accounts. All annual accounts should be audited, so the accountants / auditors employed by Solitaire have clearly not done a proper job. If you book yourself in for a private medical procedure, surely you would not expect to have to tell the surgeon how to do his/her job? Surely the same applies to property management? Well done Brian S. – pleased to hear that things have improved. But are you not missing the point? You say that you picked up the errors in the accounts. All annual accounts should be audited, so the accountants / auditors employed by Solitaire have clearly not done a proper job.

If you book yourself in for a private medical procedure, surely you would not expect to have to tell the surgeon how to do his/her job? Surely the same applies to property management?

]]> By: brian s http://www.thetruthaboutsolitaire.co.uk/2010/01/26/marlborough-house-management-another-peverel-company/comment-page-1/#comment-9322 brian s Tue, 26 Jan 2010 15:33:00 +0000 http://www.thetruthaboutsolitaire.co.uk/?p=1127#comment-9322 I have to again bring some balance, and I wonder how much of this is down to poor and lazy property managers. Until my new PM was appointed , I was banging my head against a brick wall and was a regular contributor to TTAS. Since, I have had alomost all of the work completed on the apartment block, I have had my account brought up-to-date including a write-off of around £600, I have worked with my PM to establish that the "block" is due refunds of around £4000 for incorrect billing by suppliers'. Admittedly this was picked up by me when reviewing the accounts but was then dealt with quickly and efficiently. The only critisism I have is that the PM seems overloaded and so getting new repairs organised can involve a couple of chases, but this is better than the 50-60 times I previoulsy needed to chase. I even had a call apologising for the delay in sending me a refund cheque - proactive customer service for the first time. I hope that you all get your issues resolved and I think with TTAS and individual chases you will get there. I also hope that my optimnism is not proven to be unfounded. I have to again bring some balance, and I wonder how much of this is down to poor and lazy property managers. Until my new PM was appointed , I was banging my head against a brick wall and was a regular contributor to TTAS. Since, I have had alomost all of the work completed on the apartment block, I have had my account brought up-to-date including a write-off of around £600, I have worked with my PM to establish that the “block” is due refunds of around £4000 for incorrect billing by suppliers’. Admittedly this was picked up by me when reviewing the accounts but was then dealt with quickly and efficiently. The only critisism I have is that the PM seems overloaded and so getting new repairs organised can involve a couple of chases, but this is better than the 50-60 times I previoulsy needed to chase. I even had a call apologising for the delay in sending me a refund cheque – proactive customer service for the first time. I hope that you all get your issues resolved and I think with TTAS and individual chases you will get there. I also hope that my optimnism is not proven to be unfounded.

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