Peverel Say Things Are Improving, We Don’t Think So!
By admin | April 4th, 2010 | Category: Past Articles | 28 commentsPeverel’s online feedback manager – ‘Andy’ – continues to tell us that things are improving and that he’s there to help, but we’d love to know where he gets his facts from, in regards to these improvements!
Why do we say this?
Well, we receive hundreds of e-mails each week from homeowners, who’s properties are managed by Solitaire Property Management / Peverel Group Companies, telling us their woes, yet these type of messages haven’t reduced, if anythings they’ve increased and below we list an example of messages, that homeowners are sending us:-
SIMPSON SQUARE, Shrewsbury
I’m sick of Solitaire, our Apartment block had a fire alarm go off in the middle of the night back in Sept last year and the fire service were called out. The fire alarm box stated where the fault / fire was e.g. zone 2.
I thought by law, under health and safety, the management company had to produce / have a map of where each zones were.
Still this map has not been produced.
Also on a different matter, they decided to change the locks to the meter room and didn’t tell us. These locks are now complient to the fire regulations as the fire service have skeleton keys to them but where are our keys… So they can charge us for changing the locks but can’t put up a map of where the zones are…
I am just sick of them now.. I asked my solicitor to write to them about a manhole cover that was dangerous i.e. 3 inches higher than ground level… It was not answered for over 6 months, took them 18 months for them to act on the problem. Now its 3 inches below ground level, still a health and safety problem me thinks… Maybe someone should trip on it and claim damages….
Dear Sir/Madam
I am writing to you to see if there are any other clients out there of Solitair Property Management, who are free holders.
I live in a semi detached house. I have a garage that is used for my car. To the side of me is a enclosed 3 car parking bay. This is owned by Solitaire Property Management. We share this with 4 other house, 3 which are no where near the parking bays and the one next door.
There are small bushes within the parking bay edges
Currently, we pay £1000 @ 6 months which is split 20% between all the 5 houses.
In this, we have insurance, which is required as the parking area is private and we need liability. Additionally, ontop of this, we pay for terrorism charges (there are no building just a concrete floor with 3 paking bays).
Additionally, 67% of the cost is management fees!
Now, my wife is in most days and she has never seen any one cutting the edges or keeping it tidy. If they did, it would take all of 5 minutes to do.
In the past, one of our neigbours complained about not paying as was told that if they did not, then debtors would be around to take valuables for that worth.
Also, I was told, that If I was not happy, then why not buy it off them
Thankfully the person who said this is no longer at the company but when we first moved into our property about 10/11 years ago, the yearly cost was £300 for 5 houses. Since then, the managemnet fees have sky rocketed, and in fact about 4 years ago increased by 700%!.
Additionally I cannot sell my house if I owe them money, as they have been written into our contract deeds.
I am willing to pay some charges for the parking bays, but clearly the costs to run a 3 bay parking space cannot be that much.
So, was just wondering if there is any others out there who have had or having the same issues as myself
Dear thetruthaboutsolitaire
I was very interested to visit your site – I wonder do you have any unhappy residents in Mile End Colchester? Below is the latest letter sent to Solitaire – they have put a hold on my payment for now at least ???
I have written to my MP, will be visiting CAB and intend to start a residents association. I know Bellway knew we would have problems, they have confessed to stop Solitaire due to high volume of complaints.
Any guidance would be appreciated.
Letter to Solitaire:-
Ref LLG/NLO/EMB/80535/RC
Dear LL
I write with reference to your letter dated 25th March, and whilst I appreciate the legal obligations that we are legally bound to make payment you have failed to address the following issues:
There has been NO maintence, cleaning of the car park
You state that there is an obligation to maintain parking, litter and weeding in parking bays. However, in nearly two years of living in the property no clean up team has been witnessed.
Indeed it was ourselves who went around weeding the area, last summer!!!!!!!!!!!!!!!
The weeds are growing back, and there is significant moss damage to the tarmac, following this winters heavy snow fall. It is nearly April and we should expect TWO visits a month – When do you anticipate your first visit?
Tarmac Damage
This is the third time I am going to report tarmac damage to the car park area (due to motor cycle damage outside properties 4 and 6 kirk way) – the first two reports were in July of last year – I would like an inspection, please call me if you are unsure of the area, and then repair the damage – simple.
Why did you forget to bill us?
I understand that we are legaly contracted to use your management services – I really don’t mind paying the bill, if only you could only be present on site!!!! – Nisha indicated that you had overlooked sending last years bill, (that is why we have had two bills in three months) and this indicates to me that our estate has been forgotten.
How long is our contract with you?
I understand from Bellway Homes that they have stopped using you due to numerous complaints, similar to mine and wonder if could you clarify exactly how long we are contracted to use you?
I am highly aware of the negative press that Solitaire Property Management have attached to themselves, be it online, via BBC Watchdog and protest sites. Nisha requested that I put any maintenance issues in writing, so as of today - Monday 29th March 2010 – I will be interested to see how long it takes for your maintenance attendance on our estate!
Dear TTAS,
For the SECOND TIME in succession, we have received the wrong accounts for our properties. Instead of those for Home Farm Close, Tonbridge, we have received the accounts for Brixfield Way, Dickens Heath, West Midlands!
Why on earth this ‘supposed’ major property management company cannot even send out the correct accounts to its customers, is unbelievable?
So, yet again, we have another example of the sheer incompetence of Solitaire Property Management, mistakes for which we ultimately pay.
Will this dreadful company EVER get its act together, or are we saddled for evermore with amateurs attempting to operate, what SHOULD be a professional organisation?
The supposed ‘new’ Solitaire is just as appalling and incompetent as the system it replaced.
I have an 84 year old Mother in an M&S complex managed and now owned by this group.
The house manager is rubbish and no hours when she is on site. She reveals information to third parties about my Mothers agreement with the company. What can I do about this rubbish service. It is £2500 year service bill.
Would love help in being able to expose this company.
hi there.
I am so glad to find your website. peverel is the manager of my building in east london and I loathe this company with a passion!
They do absolutely nothing and charge a fortune for it. the latest thing is that that want to DOUBLE the service charge on my one bedroom flat to £260 a month.
But is there anything I can do to stop them? any help appreciated.
Hi,
I live in a block of apartments managed by OM.
We have only recently received our audited accounts for February 2008/09. Only six months overdue – not bad I guess!!
We all have individual water meters but Thames Water will not bill us – it goes to OM. OM take our readings (via our cleaning company who charge us for doing this) and then work out our charges.
This past year however, we are being charged almost £100 more than Thames Water say we should be charged.
When speaking to our development accountant at OM he stated he did not know the cost per unit – funny that considering Thames Water print it on their bills.
The auditors have passed the accounts – are they in on this too?
I would really like all the people who are dissatisfied with Solitaire/Peverel/OM et al to meet up at Peverel Towers on a given day. How about it?
Keep up the good work. I look at this site every day, it’s compulsive viewing.
Hey there,
i have just come accross your website and i am trying to sort out my issue with solitaire.
Everyone on my estate are angered by their charges yet they dont do anything about it just send us bills.
I have written to them several times with a list of what we are actually paying for an they send us a letter with a list we dont understand.
Our bill has over doubled to what we were told itd cost by the building company.
I dont know what else i can do, do i go solicitor or what as this is stressing me and my partner out.
Any advice would be much appreciated.
These are merely a handful of e-mails that we received on Thursday and does kind of make a mockery of your claims that things are improving at Peverel / Solitaire or whichever PPMG / CBG company is managing homes!
Hi Admin,
I recently sent you an email regarding Water Charges on our development. I see you have published this.
Following on from this, I checked one of the water meters as this apartment had used a lot of water in the previous year to find the reading was totally wrong. When the meter was read a digit was missed off. It should have read over 4,000 units instead of the 400 odd used for the calculations.
Rather than investigate to see what had gone wrong, OM decided to increase the unit price to balance the costs.
If anyone has to pay for their water via OM/Peverel/Solitaire then
do go to http://www.ofwat.gov.uk and take a look at A Guide to Water Resale. Makes for very interesting reading.
At the moment we are awaiting a decision on what OM are going to do, but they don’t in fact have a choice. According to Ofwat all they can do is charge us as per our meter readings and they are also not allowed to make any profit on this (shame about that!!!) They can however charge an admin fee of no more than £10 per apartment.
Foxy Lady
Do you think that an edict has been issued to try and subdue complaints? The rip-off on insurance through multiple companies eventually feeding it to Zurich was raised in our last meeting with the Area manager. I said that far from getting quotes, according to the invoice file all Kingsborough got for us was an offer to renew from Zurich,which of course they did! According to the AM this is apparently because we were renewing a 3 year deal!!!! He then stated that for reasons of transparency we are now going to get the quotes put up on our board so we can all choose which to go with. Then he mentioned some possibility of not being able to choose until it was too late as any new insurance company would need to see any claims made in the final month of the old insurance. Whats that about??? Apparently this new transparency has nothing to do with bad publicity or the result of the Nottingham case as that was Solitaire and not Peverel! They must think we are mugs!
Hi All
Just popped onto the Solitairepm website and this months news is: Solitaire have signed up to a new ombudsman for complaints over 8 weeks old.
Some of the comments made by Solitaire are laughable – “We pride ourselves on providing an excellent service for our residents and take customer complaints very seriously”
Really – given the many posts on this site I am not convinced.
Maybe we should warn the ombudsman out of courtesy to increase their staffing levels in anticipation of the many complaints that will inevitably head their way if the evidence on this site is anything to go by.
Sue
I have attached the link here:
http://solitaire.thinkbdwsupport.co.uk/assets/upload/SPMPropertyOmbudsman.pdf
Hi Admin,
We too are having problems with our development and Solitaire, and thanks for your advice via email last month. I have now got most of the properties to consider taking our individual complaints to Solitaire in a consolidated manner, so no doubt you will be seeing more posts from me soon. Just for the benefit of others, our issues are with what the contractors do, when they’re supposed to do it, what it actually costs, and the disproportionate administration fees.
Hi Everyone,
When Admin says I’m here to help he’s absolutely right!
When I started posting on this website I said that I didn’t have all the answers to some of the questions raised here but I would do my best to help. I work as the Online Feedback Manager for the division of the Peverel Group that Solitaire Property Management is now part of.
The Property Management team remain committed to resolving the historic management issues that we found with Solitaire – hence why I have always suggested that people get in direct touch with me if they are having problems via my email address: andy.solitairepm@peverel.co.uk.
Everyone might appreciate that resolving specific issues at a particular property does require detailed investigation. If those people who have emailed Admin would like to get in touch with me that would great as I would welcome receiving any information you could let me have.
We treat any complaint we receive extremely seriously and we always suggest people follow our Customer Complaints procedure. Full details of the procedure can be found on our websites:
For Solitaire visit our website http://www.solitairepm.co.uk – the procedure can be downloaded from the bottom of the FAQ (Frequently Asked Questions) page.
For OM Property Management again visit the website http://www.ompropertymanagement.co.uk – the procedure is available to view via our Contact Us page.
I hope that people will get in touch.
Many thanks
Andy
Solitaire Online Feedback Manager
Andy, as a start why don’t you answer my direct and simple question, posted here:
http://www.thetruthaboutsolitaire.co.uk/2010/04/03/phone-solitaire-without-using-the-0845-number/comment-page-1/#comment-14634
without any waffle or spin? And post it for ALL to see rather than still try to get people to email you directly in a vain effort to get complaints off this web site and into the abyss otherwise known as Solitaire’s Customer Service!
I’m sure we are are looking forward to hearing from you!
A lot of these posts and comments seem very familiar to me, anyone else on here from the Bridge Wharf development in Chertsey, Surrey?
The 2 years I have been there I have seen hardy any work being done to maintain the place, the only thing that goes on is a bi-weeky vacuum of the hallways, and the price they charge is crazy (and that is 50% less than what the 1st year contractors charged!). Landscaping is a particular sore point with pretty much zero work being done to maintain it.
Peverel really are a complete joke, every time I read something on here, I go back to my accounts and realise I am getting the same treatment and the same scams … its depressing sometimes.
RESPONSE TO ANDY BLOG…….
April 6th, 2010 at 2:26 pm
Hi Everyone,RESPONSE: HI IS NOT A PROFESSIONAL GREETING!
When Admin says I’m here to help he’s absolutely right!RESPONSE :THEN BE PROFESSIONAL AND HELP, START BY READING ALL OF THE PROBLEMS THAT WE ARE HAVING WITH PEVEREL / CBG.
When I started posting on this website I said that I didn’t have all the answers to some of the questions raised here but I would do my best to help. I work as the Online Feedback Manager for the division of the Peverel Group that Solitaire Property Management is now part of. RESPONSE : WHAT DIVISION OF PEVEREL HAVE YOU HIDDEN SOLITAIRE IN NOW EXACTLY AND WHY?
The Property Management team remain committed to resolving the historic management issues that we found with Solitaire – hence why I have always suggested that people get in direct touch with me if they are having problems via my email address: andy.solitairepm@peverel.co.uk. RESPONSE: HISTORICAL??? THESE PROBLEMS HAPPEN EVERY YEAR, BY USING HISTORICAL ARE YOU SAYING THAT NO MORE PROBLEMS WILL HAPPEN? LATE ACCOUNTS,POOR SERVICE ETC…
Everyone might appreciate that resolving specific issues at a particular property does require detailed investigation. If those people who have emailed Admin would like to get in touch with me that would great as I would welcome receiving any information you could let me have. RESPONSE: WHAT DO YOU MEAN DETAILED? WE PAY A SERVICE CHARGE TO AVOID ‘ISSUES’, EXPLAIN WHY YOU NEED TO DO A DETAILED INVESTIGATION INTO THE LATE ISSUE OF ACCOUNTS?
We treat any complaint we receive extremely seriously and we always suggest people follow our Customer Complaints procedure. Full details of the procedure can be found on our websites: RESPONSE: DO YOU HAVE A CUSTOMER COMPLAINTS DEPARTMENT? IF NOT, IS THIS BECAUSE YOU ARE IN DENIAL THAT YOU NEED ONE? ANYONE CAN HIDE BEHIND A COMPLAINTS PROCEDURE.
I hope that people will get in touch.RESPONSE: ‘PEOPLE’ WE ARE CUSTOMERS! WE PAY YOU TO DO A JOB. WE HAVE BEEN IN TOUCH, PLEASE READ ALL OF THE BLOGS, SINCE JAN 2010 THERE HAVE BEEN 3666 VISITS TO TTAS, DOES THIS NOT CONCERN PEVEREL/CBG?
Many thanks
Andy
Solitaire Online Feedback Manager
Hi all,
I have a question about lift safety. My buildings intercom has been out of service for 1 month now due to ineptitude from Peverel and the developer, the intercom uses a dial-out system, and long story short, someone didnt pay the bills and BT cut the line off.
The issue is that the lin also serves the emergency phone in the building lift, and it too has been out of service for a month. Peverel have written saying about the intercom, but have failed to mention about the lift, and there are no signs saying it is not working.
Is this breaking the law?
Well done Worth.
Awnsering each point underneath works as it leaves them exposed
and they have no way to hide or turn.
Andy and his company will not awnser me fully beacuse they are trapped
in thier own lies.
Discrediting is not working either Andy so what is the next move.
One a need flexible mind that thinks out of the box as it appears fixed ‘postion’means ‘tunnel vision’ which is not serving either.
Bushbrother – you are not the first to report about services within the communal areas being cut off due to unpaid bills. And you won’t be the last.
It wouldn’t surprise me at all to return home one day to find the lights in the hallway of my block not working…..
So, not only do you currently have the inconvenience of a non-working intercom, you also have a situation where should anybody become trapped in the lift, they can’t call for help via the internal phone, because it’s been disconnected (sorry – cut off)…??? Brilliant.
Not sure if this specifically breaches any laws, but at the very least it’s annoying, and a failure in basic customer service….. (say no more)
So Peverel have written to you about the intercom. What, if anything, have they said about getting it working again? Suggestion – PAY THE BILL…!!! The fact this this issue has also taken the emergency phone in the lift out of service as well would suggest that they need to get their fingers out of their ar5es and sort it PDQ – except it appears they don’t even know about the lift phone…..
No doubt yet another “I’m here to help” comment from “Andy” is on it’s way…… Which will, again, miss the point entirely – the likes of “Andy” and his “I’m here to help” spin (I could use other words, rather than “spin”…) should simply not be required, as such simple tasks as PAYING PHONE BILLS should be undertaken without a second thought (and don’t waste our times with comments about “administrative errors”, as this is a simple cop-out, and we’ve heard it all before anyway…).
Bushbrother,
Re the lift – I recall reading on TTAS something about a disabled person being trapped in the lift at City Heights?
I have just glanced through that LVT determination and can find only references in it to the BT bill fot the lift phone and also the lift maintenance.I did however notice a reference to breaches of the RICS Code; maybe accessing the RICS codes would be a place to look?
Thanks for your comments guys, to clarify, it seems that it is a joint fault of Peverel and the developer. The line was not handed over to Peverel when they took the management contract on, 2 years down the line I guess BT got p***ed off and asked someone to pay up, looks like the developer declined and so BT cut the line.
We all received a letter stating that it was a line fault (or some such wording) and that it is being dealt with. 1 month later we got a notification that BT were attending to fix it. two things, it doesn’t take 1 month to do a phone line, and BT didn’t even attend when Peverel said they would.
As for the lift telephone, they definitely know about it, I have email proof that they do, but it was not written in any letters to residents. I will look into the RICS website …
Just more faults to add to my long long list … currently looking into LVT for Kingsborough insurance scam, should be fun!
Hi Andy,
Before you start discrediting me again about the offer I thought I will put an entry here briefly.
On Friday I did turn down an offer made my Loss adjuster which was based on a year/year and half rental income and loss of sale valve claim was totally dismissed.
If any independent surveyor in the world can prove to me that 24 degree is dry reading as passed by by your appointed Professional Company, Revival , the member of BMDA, then I will accept the offer otherwise I must receive full rental loss. My flat was neaver handed over dry. I am prepared to sort the loss of sale valve separately at the later stage.
If your Company want peace from me then they must create a space to give me the peace and make mends.
Andy your Company could have resolved all our problems a long time ago and then you would have earned your colours and most probably TTAS site would have served its purpose, however, now …..?????
Longer you keep me in the air, the deeper and deeper your company name along with reputation is going down and down.
I am only “difficult” beacuse …….????????????
I think that Peverel/CBG have the Investors in People award.
How is this possible?
//www.investorsinpeople.co.uk
Investors in People mantra…..
‘is all about business improvement. Our new approach can transform your organisation’s performance by targeting your chosen business priorities.’
Maybe they need to join the Investors in customers!!!?????
If Peverel wants to improve then they need to take a good look at themselves and not hide behind certificates and bodies that do not regulate them hard enough.
Hi everyone
Its now nearly a year since I started posting on this site and I have always said I would update you on improvements we’re making to the Solitaire business.
We are now adding Customer Updates to our website solitairepm.co.uk – the latest is now available online for everyone to view.
Simply visit solitairepm.co.uk and click on the ‘News Update’ links on the left hand side of the page to the article ‘Solitaire Property Management announce change to property management structure’.
These updates are designed to put our customers in the picture about changes to their property management team, the benefits of the completion of our property management data/IT systems integration and our plans for the next 12 months.
I hope everyone will find it useful in understanding how we are working to improve our customer service for every Solitaire development.
Thanks
Andy
Solitaire Online Feedback Manager
Andy there are some very simple ways to take action to “improve our customer service for every Solitaire development” – act in an honest and transparent manner, stop lying, remember who your clients are, stop alienating your clients – that’s really not rocket science is it – but it seems to be something that you and your company are incapable of achieving – your company is full of liars, comprised of falsehoods and run by crooks – and you and the other managers within the organisation expect us to trust you.
As FB has been told by myself and others on our development numerous times, if I, any of the other business owners who are resident on our development, ran our businesses in the manner in which you and others run SM/OM, we would be bankrupt within months – the main difference is that you have your clients over a barrel, their trousers down and you flagrantly don’t give a damn what we think of you as long as the money keeps rolling in …
Hi David
My compliments to you on your post.
This “Andy” is someone that I would like to meet if only the designated area in Kenwood north london was still available for its original purpose.We have engaged professional people to evaluate the “service” we receive from this bunch of crooks.Replies from three professional organizations sent us their findings. In each conclusion in their answers we find the same word……. “OUTRAGEOUS”.
The accountant engaged likened the charges made to a double council tax which was exorbitant and non defensible. An insurance expert was fully aware of the insurance scan and advised us of our next step. We filmed the gardening service that we have and asked a professional famous garden company for a comment. A enraged person from our garden company was clearly distressed at what he saw. He termed them as not Gardeners but as “multilators”. He took photographs of the end result of a pruning visit to show to a county gardening meeting. ( he argued that a week before our gardeners had been employed as selling the big issue)
As regards to “Andy” well you can make all the improvements you like you can improve them 100% but the fact is that value for money that your third rate company provide is absolute crap.
I looked at the word crap in my dictionary for a definition in order for you to understand it. It is not included. So I had better elaborate for your education. Next time you sit on your toilet………………….
THINGS ARE GETTING WORSE!!
I have just wrote a cheque for my half year service charges that were billed to us 6 months late for october 09 im expecting another one for the same amount in May that was supposed to be for April but they’ve delayed it a month!! NOW iv just checked my Solitaire online statement and it seems im going to get another bill for nearly £300 for service charge year end adjustment for October 07 to september 08 when i didnt even get the keys to my appartment till August 08 !!!!!!!im sure ill be forced to pay it!!
Then on top off all that there will be another bill in October,im starting to get worried about how i will manage all these payments!!!!!!!!!
Chris, make an offer to pay all the amounts over months, 6 to 9 would be seen as fair becasue of the late adjustment.
You do have a few choices, the £300 would be very hard to enforce through the legal system and the late adjustments by Peverel would not help their case in a court of law.
The legal system is such that if Peverel refuses this offer you have 3 choices;
1. Make the same offer to the debt collectors or Solicitors.
2. Go to court and advise them of your financial circumstances and the problems you have had with Peverel/Solitaire and let them set a payment plan. (Only after this point will your credit file be updated, changed to reflect the courts decision.)
3. Ask court to transfere to LVT hearing based on the unfair charges, TTAS has alot of information in this area.
Keep a record of all charges posted to your account and have your offer documented by email. This is very important to show that you have made every effort to arrange to settle this debt.
Chris, It appears PMC are trying additional way to extort more money. They have written to me that interior and exterior painting need to be adjusted between buyer and seller as I will be selling my property shortly. I cannot make any head or tail so far.
I will do the following:
1. Knock at my neighbours door to see if the other leaseholders also received the same payment demand for the year 7/8. When the property sold the service charge account comes to NIL, THEREFRE, NO ADDTIONAL PAYEMNT FROM PREVIOUS YEARS CAN BE DEMADED ONLY FROM THE NEW LEASHOLDER.
2. If everyone got it then check when the accounts for 2007/2008 were ready as it seems to far asking for adjustment. I would report to Fair trading to check their accountancy practices. I may include other things like excessive charges, insurance and take with LVT.
3. If I am the only one then they ought be in trouble with capital C.
4.Do read the site fully as it has gold nuggets info.
I hope that helps
Thank you Worth & Nicky for your advice,so am i correct in thinking that i am not liable for this payment?? tho im sure they will start with the threats, i shall deffinatley keep contact with them via e mail so they can not say i havent tried to deal with this!!!
i also reported solitaire to watchdog and will do the same for office off fair trading!!
Websters accountants didnt sign off on the accounts till 23-2-2010 isn’t there a timeframe which they must have accounts finalised by??
also there are 2 blocks off 9 flats and we all recieved a demand…strangley atleast on my block we were all billed different amounts all in the region off £300 but even the flats on the same floor were billed different amounts..doesnt this seem strange!?!?!?!
Hi Chris
I have read your two postings on this thread and wanted to let you know that I am genuinely here to help find a resolution to your problems with Solitaire.
We manage a large number of properties, so in order to investigate I do need to identify who you are and the development that your issues relate to.
If you can let me have as much information about the problems at your development including your customer reference number I can quickly bring it to the attention of the Solitaire senior property management team. We would come back to you with a detailed response, particularly regarding service charge adjustments for a period prior to your ownership of your property.
Where customers have genuine concerns we always investigate and seek to resolve the situation. We treat any complaint we receive extremely seriously and we always suggest people follow our Customer Complaints procedure. Full details of the procedure can be found on our website http://www.solitairepm.co.uk. The procedure can be downloaded from the bottom of the FAQ (Frequently Asked Questions) page.
As regular posters know my direct email address is andy.solitairepm@peverel.co.uk
I do hope you will get in touch.
Thanks
Andy
Solitaire Online Feedback Manager
Seriously Andy are you not yourself getting bored with Copy/Pasting the same responses each time you post on this site??? Can you please tell me what the difference is between this post and this other post that you recently submitted?
Both do not actually answer any questions or issues! And as Francescc has already observed (as everyone else has too!) you only seem to be responding to new people posting nowadays? Or do you just consider the people who have been on this site for over a year now just to be ‘serial complainers’? And are not bothered with them now? The FACT that most of the people who first started using this site over a year ago are still on it and (like me) are probably still suffering from the SAME problems then (again as most people have already observed) your presence on this site is and has been pretty useless. For example with one of my issues which was outstanding since last Jun (2009) – this was only resolved in 2010 after months and months of toing and froing, wasting a lot of time on my part and then only when I involved Andrew Billson (Managing Director Operations of Solitaire) – you were copied into ALL the correspondences and appeared to do nothing! It seems ludicrous that the MD of a company would have to get involved in what should have been a trivial matter that is the ‘bread and butter’ of what a Property Management Company ‘should be’ doing – that Solitaire pretty much fails on that in ALL respects.
Also claiming (or justifying?) the poor service due to the “large number of properties” that you ‘manage’ is again ridiculous! If you can’t manage such a large number of properties then sell some off so that those people who live in those properties can find someone who CAN manage their HOMES properly and so that Solitaire can get down to a level that they can manage! (In my opinion that should be NONE!)
To all new posters who respond directly to Andy – keep posting on the TTAS site too as Andy’s PR objective is just to keep negative postings about Solitaire / Peverel etc. on this site to a minimum. That’s what he gets paid for and from my experience his escalation to the ‘Senior Management Team’ at Solitaire of your problems is just not worth the time it takes.
Andy care to reply to an ‘old timer’ on this site? Thanks.
Chris,
you are liable for fair charges demanded and have the right to question how any figure has been calculated.
The fact that it has taken so long for the accounts to be signed will be taken into consideration by any external body. I think that good practice is upto 6 months for accounts to be signed?
LVT’s are a very good way to resolve issues and they are there to make sure that charges are fair.
Be careful when dealing with Peverel/CBG, they created this charge in the 1st place and by doing so will take the stance that they are correct.
Please can we simply ban Andy now?
He is actively detrimental to our cause.
Everyone is bored reading his management-speak bs. He offers no solutions, and he is actively incentivised to try to prevent us exposing the great solitaire scam
I wonder how he lives with himself?
Andy you do know that you are basically mugging old ladies, if not in person, you are certainly responsible for a lot of suffering.
Some of the spin that comes out of Solitaire makes me wonder if they have Peter Mandelson amongst their ranks doing the marketting, disuading people from complaining, taking the heat off the real issues
Morning,
Like any company, The MD is in charge of everything posted by Andy,
Peverel/CBG does not seem to need to justify its monopoly that it has in this market.
My spies tell me that the MD, Peverel is worried about TTAS and gets very concerned about the increasing level of LVT’s. LVT’s cost the company time and profits.
Poor Andy is only the thoughts of Peverel/CBG as a whole.