Another Body To Register Your Complaint With
By admin | May 26th, 2010 | Category: Past Articles | 13 commentsMany of us will have registered complaints with ARMA, BBC Watchdog and even directly to Solitaire / Peverel, but we’ve been in contact with another body, that maybe able to help us.
Consumer Focus is an independent champion for consumers across England, Wales, Scotland and (for postal consumers) in Northern Ireland. They operate across the whole of the economy, persuading businesses and public services to put consumers at the heart of what they do.
The latter part of the above paragraph is clearly something SPM / PPMG need to be reminded of!
We have contact details of the ‘Head of Consumer Focus Investigations’ for those TTAS visitors that would like to bring SPM / PPMG to their attention.
If you would like these details, feel free to contact us at the usual address and put ‘CONSUMER FOCUS CONTACT DETAILS REQUEST’ in the message subject.
Alternatively, you can e-mail: investigations@consumerfocus.org.uk – but the Head of Consumer Focus Investigations will probably be the better option, although – why not send your message to both of them!
We have also taken onboard comments made by Worth, about it being the time of year when statements start coming through the door and are in support of those homeowners that are fed up with SPM/PPMG failings withholding payment.
However, we also agree with IHateSolitaire – that withholding payment will act against you in legal proceedings and therefore, we recommend that when the bills arrive, make a payment that you feel is sufficient for the services you are provided.
IHS also raised a very good point, whereby to get confirmation that SPM/PPMG receive your letters and your ‘reduced payment, is to write to their solicitors (apparently TSS Law – maybe IHS can provide us with contact details?) – asking them to pass your letter onto SPM/PPMG and explain that in the past, when you have written to them, your correspondence has been lost and request that you have written confirmation from them that your letters/payment have been forwarded to SPM/PPMG.
Despite my previous posts regarding non payment, i fully understand the position taken by Worth and Admin.
Clearly, every estate is different. On our Estate we have it in writing that no collections will be enforced until our issues are resolved. As such a log was created by our Estate Manager.
If anyone could get this agreement that would be wonderful.
I can’t imagine though that those at Peverel Towers are too thrilled with a manager that has agreed these terms.
Presumably, he thought our issues would be easily sorted and would only be for a couple of months!
Since E&M was on the list you can imagine just how long this will take!
If this cannot be done, i can see the reason for making a part payment, though it is my belief that even doing that Peverel will still come after you with late payment charges.
By all means go through a solicitor to pass on to Peverel your payment with clear reasons as to why you are witholding part payments.
By clear, i do not mean you do not like the way the lawn was cut, it must be on the lines of unclear invoices, work not done, no replies to questions etc. At the same time you must make it clear that you have deposited the balance of the money in an account so that should your issues be resolved and they can prove their invoices the money is available.
On another issue it might be worth finding out the proceedure Peverel used to insure our Estates prior to Kingsborough getting involved, and whynone of our service charge demands have ever mentioned Kingsborough?
Well done Michael for an agreement that is benefitting you.
I agree if one puts money in a separate account/ building Society book to show you are holding because there is mismanagement then one can hold money.
To be fair Admin is in a very difficult place where they can not be advocating that will cause harm to CBG ot the development so I can understand their point of view.
Perhaps you can give details of how did you mange that so others can try the same strategies!!!!!
Nicky,
We held a meeting with our Estate Manager and pointed out to him the failings on our Estate and the problems with E&M
He readily agreed to halt collections until matters were sorted.
I am sure when this was agreed he had no idea how serious the problems were,especially in relation to E&M.
As you might expect he is backtracking as fast as he can.
So instead of resolving the problems on a log he raised before collections started it is now the majority of the problems, to his satisfaction and now does not include E&M.
However, we are not going to accept that. He has to do what was agreed, no compromise!
Hello all,
This site is amazing and I feel that I now have more help to battle this property company!
I have collected numbers over the period through members of Peverel which might help everyone to get any issues resolved that they might have.
Admin does not seem to help very much.
Peverel business contact numbers for various departments;
MD of Peverel:[Number removed due to Data Protection]
Head of Consort Operations: [Number removed due to Data Protection]
Head of Solitaire & Peverel Operations: [Number removed due to Data Protection]
Head of Solitaire: [Number removed due to Data Protection]
Head of Accounting preperation for Peverel: [Number removed due to Data Protection]
Head of LVT’s: [Number removed due to Data Protection]
Head of Credit Control: [Number removed due to Data Protection]
Head of Stonedale and Pembertons: [Number removed due to Data Protection]
Head of Legal and Query: [Number removed due to Data Protection]
Head of Customer Services: [Number removed due to Data Protection]
Good luck because they have not helped me or others on TTAS by reading the comments!
[ADMIN EDIT]
Transparency Please
We are sorry that you feel that ‘Admin’ do not help.
We have had to remove the telephone numbers you listed for Data Protection Reasons (although we would have loved to have published them) We’d be very interested in how you managed to obtain them, so that we can supply them to our visitors by email.
“Transparency Please” – I like your user-name. Sadly I fear as far as Solitaire / Peverel is concerned, it’s a pipe-dream…..
Still, if you don’t ask…..
Teacher Stern is located in central London close to the Law Courts.
DX 177 London Chancery Lane or
37 – 41 Bedford Row
London
WC1R 4JH
United Kingdom
Tel: +44 (0)20 7242 3191
Fax: +44 (0)20 7197 8010
Email: contact@teacherstern.com
Hi everyone
If anyone wishes to contact any of the Solitaire Department Heads then please feel free to contact me on my direct email address: andy.solitairepm@peverel.co.uk and I will pass on your query directly on to them.
Thanks
Andy
Solitaire Online Feedback Manager
Andy,
Seriously, don’t you get it yet? That is the first thing everyone has done! We have all tried to get in contact infinite times, we were either ignored or given garbage over the phone from rude staff.
This is why we all ended up here, looking to help each other out and to share our experiences. It is too late to say “oh, now you have published your comments on line we might pay attention!”
I cannot write my feelings towards your condecending comments …
Bushbrother
LOL Andy – we are only going to write to your solicitors now.
They have a professional reputation to defend, and therefore will acknowledge receipt of such letters, unlike your company which has no reputation left whatsoever.
Well yet again I have to give credit where it is due and say a big “thank you” – to Solitaire.
Yes I know this won’t be a well received post and will get snide remarks like my last posts did.
However …..
I had cause to query the contents of a bill from Solitaire, so sent a letter and e-mail.
I got a very prompt response, perhaps a little “straight-laced” but nevertheless informative.
Then a couple of days later I had a letter, that went a step further and suggested that I speak to my solicitor about provisions that may have been made in our purchase.
That second letter was clearly the result of someone “going the extra mile”, and could yet save me some money.
Thanks Solitaire!!
Peter,
No snide comment from me.
I am pleased if you are satisfied with Solitaire. Life would be so much simpler if everyone was satisfied with Solitaire.
So if you could tell me how i get a copy of the survey carried out in December 2008 for our Ground rent review, How i get Andy to answer my concerns, how i can get a response from my Estate Manager, and how i can get an answer regarding insurance i would be very grateful.
Peter McCain,
I too am very pleased that you are satisfied with your service from the Peverel group. Personally I have also been broadly satisfied with the Peverel staff.
That said I do feel very sorry for the staff I deal with as they appear to be in an impossible position. The ones I deal with probably were not the people who arranged for insurance at twice the market rate. Who was responsible for paying the cleaning contractor between £100 and £200 per hour? We have our blown light bulbs changed by a contractor who has to travel over two hours to get here. I know other Peverel users on TTAS have also been given the same contractor suggesting that the contractors are chosen by people who I am not in contact with. Our garden, for which we pay more than a reasonable amount each year, would not look out of place in a sink estate. Over the years we have paid the Peverel group £10,000 to rent a bog standard TV aerial from them. Why are Peverel estate managers forced to supervise twice as many properties as those of their competitors thereby guaranteeing frustration for lessees? Why is there no system in place to ensure that value for money is given to Peverel customers? Why is it written into the lease, by OM, that it will receive 15% + VAT of all expenditure incurred thereby giving it an incentive to boost the maintenance expenditure?
I am not yet at a stage where I know what the Peverel arranged contracts should cost, although that is only a matter of time. What I have learnt from TTAS is that the problems of many Peverel customers have much in common, suggesting that the problems are systemic rather than down to individual decisions of staff. You may feel I am being unreasonable if my “thank you” is not quite as big as yours.
err,…… speaking to a solicitor is going to cost you money, lots of money, not save you money.
Congratulations on getting a response though, most customers don’t get that much