Essential Advice RE: PPMG Debt Collection Threats
By admin | September 7th, 2010 | Category: Past Articles | 6 commentsOvernight we received some very useful information in reference to the Debt Collection process from a source of TTAS, who has provided us with the following information that may be of assistance to leaseholders paying unclear charges.
The following has been provided to us based on knowledge of Peverel’s internal systems:-
After a leaseholder receives a service charge or any charge it has to be a ‘clear’ amount before they have to pay it…
What they should do…
• Check the service charge demand is clear and the amount you are paying is clear.
• Only pay the amount the which you believe to be due and explaining why you are withholding payment of the balance.
• Ask for an explanation about how the service charge amount has been calculated so that you can compare it with your own calculations and, if appropriate, take a view when you receive the information.
• If the reason you are disputing a service charge doesn’t come down to calculation of the amount but contractual non compliance by the property management company – identify and re assert the basis of your claim and notifying the property management company early to reduce the risk of enforcement proceedings being started, the management company should not chase you if your account is in genuine dispute.
If you follow this advice and the supplier doesn’t behave reasonably they will do the following;
1. send your account to a debt collector, give them copies of the dispute.
2. send your account to a solicitor, give them copies of the dispute.
3. you will receive a claim via a county court, fill in the defence pages, inform the court of all correspondence advising them of all the dates that you have tried to resolve the issues. Remember to claim for all your costs in this matter, they can be for time taken to resolve the matter, stamps, phone calls, stress caused and ask the court to waive the property managements costs for making a ‘vexatious claim’ (claim without grounds).KEEP ALL CORRESPONDENCE
Fantastic advice if we do say so ourselves and we appreciate this information being provided to us.
In addition to this, we’ve also been doing research on our friend ‘Andy’.
‘Andy’ or ‘AM’ is apparently a clerk who works in the marketing department of Peverel and monitors the posts for Lee Middleburgh, who creates all of the replies.
We’d like to ask ‘Andy’ if this is true?
In addition to this fact, apparently TheTruthAboutSolitaire is driving them mad – something that is certainly not a surprise given the recent responses from ‘Andy’.
When will then admit that they are wrong and that TTAS will continue to reveal facts and links to their associated companies / associations, until they are finally taught the lesson that they deserve?
Can’t think why CBG should be uptight about TTAS. Surely it’s an opportunity to improve? I thought you might appreciate an article by Lucy Kellaway in the FT over the weekend about how other companies manage this.
“On the bank holiday weekend, the political satirist Armando Iannucci was driving along the M40 to spend a couple of days in Snowdonia and stopped off at a Starbucks on the way. As he is a man who likes to record all his thoughts on Twitter, he dispatched this message to his 80,000 followers: “Still surprised that, despite their market dominance, Starbucks haven’t eliminated the slight smell of lavatory you get as you enter.”
Within minutes, Darcy Willson-Rymer, the UK head of Starbucks, had replied: “Thanks for your feedback. Which store did you visit?”
Mr Iannucci confirmed that he was at the Warwick services but that the pong was in several stores. The managing director thanked him again and promised to investigate. The satirist then tweeted: “Good news. Starbucks are now looking into their pervasive lavatory smell.” ”
So if ‘Andy’ is someone near Lee Middleburgh why does he not reply himself a la Starbucks? Mind you with more complaints than Santander he might be kept very busy.
Peverel has a marketing department…??? That is a surprise. Next you’ll be telling us that they also have a customer services department…!!!
Mr. Middleburgh & co. should be ashamed that TTAS even exists. Then they should be even more ashamed that despite the existence of TTAS for some time now (and the nationwide issues regularly discussed), things are no better – despite what “Andy” keeps telling us. His recent lack of comments suggests he has finally changed the record – or just got fed up with the constant (deserved) flak…..
So, “Andy” – or rather (subject to confirmation) Mr. Middleburgh, how about you start playing with a straight bat, admit that the whole Solitaire / Peverel / OM / Whatever-The-Name set-up is a total shambles (and has been for donkeys years), and that you are doing everything necessary to sort it all out.
Just too much to expect, I fear…..
Dear Admin.
May i express my gratitude for the post from an insider. Whoever you are you are a decent person who clearly does not like to be stained by Peverel. When appropriate i am sure you will have a long term future in management and gain the rich rewards you deserve.
Could we have permission to print off this post as i feel that copies of it delivered around our estate could prove useful, especially to those who have been too frightened to stand up to Peverel?
Also is it possible to ask the clerk if when he has finished making the tea to pop along and get the copy of the survey we have been waiting for since december 2008.?
I know i must not offer a bribe but if the clerk is reading this and can do this i will buy him a lovely lollypop!
Dear Michael Epstein, LOVE your posts!
TTAS unlike Solitaire / Peverel / CBG / IRPM etc. is a public, open and FULLY transparent website and I don’t think anyone would object to this thread being printed out and distributed amongst your neighbours. Indeed you would be providing a useful service to those of your neighbours who, for whatever reason, may not be able to access the site online!
Maybe that’s one reason why I read somewhere that some retirement leaseholders were being charged over £1,000 per year to be able to have access to a computer online with Internet access! Maybe the Freeholders (…won’t name any names but I’ll give you one guess!?) thought that if these ‘dribbling geriatrics’ (and I’m quoting that phrase! It’s not my own!) found out the TRUTH then there would be trouble! See the following video link, specifically at 1m 26s for Mellissa Briggs of CARLEX comments on how only the 20% online community have been reached so far and the need to spread the word in exactly the way you are suggesting!
http://www.youtube.com/watch?v=fELSY1UFCrs
Perfect timing as our ongoing dispute has now led us to the threat of debt collection. Atleast I now have some idea on how to deal with the process.
Dear All
As previously mentioned many moons ago you will also find http://www.legalbeagles.info/ very useful.
You will have to register for full access but it is invaluable. Scroll down the first page to Debt Collection Agencies, Baliffs and enforcement, all the letter templates are here.
Good luck