Many of us will have registered complaints with ARMA, BBC Watchdog and even directly to Solitaire / Peverel, but we’ve been in contact with another body, that maybe able to help us. Consumer Focus is an independent champion for consumers across England, Wales, Scotland and (for postal consumers) in Northern Ireland.  They operate across the whole of the economy, persuading businesses and public services to put consumers at the heart of what they do. The latter part of the above paragraph is clearly something SPM / PPMG [...]

The whole Property Management concept is a money making industry, but there are still many questions about how PMC’s have appeared to become the ‘norm’ in many new developments. Fortunately, one of TheTruthAboutSolitaire admins was in discussion with ARMA and asked the question of ‘why it appears that all new developments are managed by PMCs?’ ARMA explained that when developers started building estates that had a mixture of houses and flat’s, there was a responsibility to look after the shared area’s e.g. private roads, common areas.  Originally, this responsibility was the developers.  However, [...]

Since the revelation of City Height’s LVT success, we have been bombarded with resident associations and residents contacting us for copies of their Determination. We hope that we’ve been able to reply to you all with the information and if we have forgotten to send you the determination, please contact us again! Insurance premiums are clearly a touchy subject amongst us all and we are pleased to see that so many of you have been going through your paperwork with a fine tooth comb and [...]

We’ve been forwarded a letter that was sent to all ARMA members by Peverel in January, pretty much saying ‘go easy on us, we know we’ve got problems and we’re sorting them’. A contributor to TheTruthAboutSolitaire had previously mentioned that this had taken place and until today, we had no evidence to back this claim. It’s interesting to have read the attached and to try and understand, why they felt the need to send this letter to all members, had it not been for the fact [...]

DISCLAIMER: We would like to advise that the following information is based on Annual Reports from ARMA, which are freely available via the Internet.  Having undertaken a bit of Googling last night I was surprised to find out the level of involvement that Peverel have / had with ARMA since 2006 / 2007. (Quite possibly even longer, however this information is not currently available). I came across the following links to the ARMA Annual Reports for 2006 / 2007 and 2007 / 2008, which clearly states that Catronia Wadlow (Group Services [...]

There has been an increase in the number of compliants on TheTruthAboutSolitaire from residents that have received invoices on one day, to then receive another invoice the following day asking for even more money. How / why has Solitaire allowed these mistakes to happen?  Are they mistakes?  Who knows? Having seen accounting systems implemented in the past at previous companies I have worked for, there has always been a  period when the old and new systems run alongside eachother, until they have been confident that the new system is working correctly, before decommissioning the old system. Solitaire [...]

I’m sure many of you have watched this evening’s BBC Watchdog program that focused on the failures of Property Management Companies, who are happy to take our money, but don’t appear to want to provide a service for it! It was certainly an enlightening piece and it was good to see so many people at the get together, who all shared the same view that we are all fed up with things.  Right to Manage seems the only way to go, but it can be a long [...]

We copied ARMA into our recent report so that they were aware of issues with Solitaire Property Management / Peverel Group. Today – almost two months later I have received a reply from them, although – it’s not exactly an informative response. Your email dated 19 January 2009 to info@arma.org.uk and the  “TruthaboutSolitaire” website was considered by our Practice  Committee at their last meeting. You will, we are sure, appreciate  that it is not only wholly inappropriate but impossible to respond to  any anonymous, unsubstantiated [...]

Visitors to TheTruthAboutSolitaire, in our quest to have our voices heard I have today e-mailed ARMA (Association of Residential Managing Agents) – who allegedly can deal with complaints with Management Agents that are their members. Following all of your responses I thought I would bring it to their attention that problems that we are experiencing with Solitaire Property Management are not a regional matter, but a nationwide problem. Below is the correspondence that was e-mailed to: info@arma.org.uk Dear Sirs I write with hope that you may be able [...]

Fellow Solitaire Property Management sufferers, you may or may not be aware of the recent comments that Mr Middleburgh of Peverel Group / Solitaire Property Management posted on TheTruthAboutSolitaire Website. For those who have not read the comments I quote them below:- Dear Sir Having spent some time looking at this site and with the understanding that you are collating information on Solitiare I thought that this would be a good time to talk to you and perhaps meet. This would allow me to provide real [...]