As we mentioned earlier today, apologises for the delay in posting today’s leading TTAS story – but we’ve managed to receive it for you all to have a read! This month, we have asked many direct questions for ‘Lee & Andy’ of Peverel Property Management Group (including OM Property Management), to answer publicly so that everyone can view their responses, but ‘Lee & Andy’ have let us down by not being very forthcoming. If anything their silence raised further concerns and suspicions of why they [...]

A lot of people have complaints about Solitaire Property Management / Peverel Property Management.  We’ve heard the name ‘Lee Middleburgh’ who is the Managing Director of Peverel, but has anyone ever met him or seen him in person?  Probably not, especially as he doesn’t appear to have a biography on their website. Thanks to the power of Google, I have great pleasure in providing you all with a link to the ‘ThinkLuton – Think Success..‘ brochure that was published in February, which features Lee Middleburgh of [...]

  With the recent publicity on TheTruthAboutSolitaire about Solitaire Property Management closing many of it’s regional offices, we surprisingly received the following e-mail this morning from Lee Middleburgh of Solitaire Property Management / Peverel Group: Dear Sir My colleague Andrew Billson, Managing Director (Operations) of Solitaire, commenced a customer communication programme a few weeks ago with a letter (to accompany the issue of March year end accounts) advising of important changes and improvements that are being implemented across Solitaire. One of the first is the introduction of a dedicated customer services team to resolve your [...]

I’ve received a few more stories from Solitaire Property Management / Peverel Group customers who have kindly answered the questions that I raised in my recent e-mail to the people that have signed the Official Solitaire Property Management Petition. As previously discussed I will shortly be completing the report on Solitaire Property Management and making it freely available via TheTruthAboutSolitaire. One of the things that is evident from the stories received, is that we all share the same views, receive the same level of service and pay [...]

It’s interesting to read the comments of contributors to thetruthaboutsolitaire in regards to Mr Middleburgh’s e-mail to me yesterday. It would appear that many people do not believe that the new procedures being implemented by Solitaire Property Management/ Peverel Group – will mean anything. Personally, I tend to agree that this was information written in the hope that it would possibly go some way to solving the crisis that Solitaire Property Management / Peverel Group are experiencing from customers now standing up for themselves collectively, now [...]

I received a reply from Mr Middleburgh via e-mail, which I am making public to keep visitors to thetruthaboutsolitaire in the picture. Dear Sir   Further to your recent post on the website I would like to respond to your comments in a constructive and positive manner for the benefit of all Solitaire customers visiting your site.   Peverel Property Management Group (PPMG) assumed responsibility for the management of the Solitaire business in the summer of 2008. It was obvious on assuming control that Solitaire [...]

Is the title to this post a bit random?  Well it’s intended to be.  No, I’m not laughing at Solitaire Property Management, but more at the way in which people are finding TheTruthAboutSolitaire website. We run Google Analytics – which advises how people are visiting the site, what they typed into which search engine to find us and things like that. You will be surprised that in the last 24 hours the following search engine terms have been used to find TheTruthAboutSolitaire:- Hate Solitaire Property [...]

I know I continue to say thank you – but this time I it’s definitely appreciated. Since contacting all the members that have signed the Official Solitaire Property Management Petition I have be overwhelmed by your responses. More importantly, I am very sorry to hear all of your ‘woes’ – some of which I will be publicising on the website – because quiet frankly all of the stories you have provided me with are very much the same. The common complaints seem to be:- Repairs [...]

Fellow Solitaire Property Management sufferers, you may or may not be aware of the recent comments that Mr Middleburgh of Peverel Group / Solitaire Property Management posted on TheTruthAboutSolitaire Website. For those who have not read the comments I quote them below:- Dear Sir Having spent some time looking at this site and with the understanding that you are collating information on Solitiare I thought that this would be a good time to talk to you and perhaps meet. This would allow me to provide real [...]

We’ve been receiving reports from Solitaire customers who have complained about them via this website and the petition and amazing work has started to be done! Now this may just simply be coincidence after this website was setup to name and shame them that something has been done. So I ask this – WHY has it taken public criticism to get this to happen?  However, some sites may be getting things done – others are still awaiting a response – namely the Beaufort Vale development [...]