Occasionally we highlight specific problems / cases that people have with Solitaire / Peverel to try and provoke them into acting on the complaint – sometimes, those that Solitaire / Peverel cannot answer, remain unanswered (I refer ‘Andy’ to A N Onymous’ follow up to his ‘One Year of Peverhell‘ titled ‘Wheelie Bad Property Management) We have been contacted by ‘Berni’, who has been a frequent contributor to TheTruthAboutSolitaire, who has asked us to document her plight with Solitaire / Peverel. Hopefully, ‘Berni’ will get the response that she has requested, following TheTruthAboutSolitaire publishing [...]

DISCLAIMER: We would like to advise that the following information is based on Annual Reports from ARMA, which are freely available via the Internet.  Having undertaken a bit of Googling last night I was surprised to find out the level of involvement that Peverel have / had with ARMA since 2006 / 2007. (Quite possibly even longer, however this information is not currently available). I came across the following links to the ARMA Annual Reports for 2006 / 2007 and 2007 / 2008, which clearly states that Catronia Wadlow (Group Services [...]

Some of you may have read the response from Solitaire’s Online Feedback Manager ‘Andy’ to the post that was published on the 15 September, querying whether Solitaire would answer our questions. If you haven’t read his reply, it’s below:- September 17th, 2009 at 12:12 pm Hi Admin As the Solitaire Online Feedback Manager,I monitor this site very closely and do my best to respond to all enquires or complaints that are posted or submitted via email. As in any office IT problems do occur from time [...]

Those of you that are readers of the Daily Mail newspaper, may have seen the “We’re trapped, say residents facing rising retirement housing fees” in the Money section of yesterday’s (12 August 2009) paper. It’s interesting to see that it’s now the Peverel brand that is being brought into the public eye, especially with comments such as:- ‘Concerns about apparent overcharging for the rent on wardens’ properties have been one of the most common complaints. Peverel, Fairhold and the associated companies are the largest players in [...]

Some of you may think that Solitaire / Peverel do not pay any attention to TheTruthAboutSolitaire website, but be rest assured that they certainly do. They are actually the 2nd most regular visitors to the website and already this morning at 8.35am, they were online having a good read of the Watchdog posts that were written yesterday. Interestingly enough, that they find the website by usually Googling ‘Solitaire Property Management‘ or ‘The Truth About Solitaire‘ Since the broadcast by Watchdog last night, the website recieved hundreds of [...]

  With the recent publicity on TheTruthAboutSolitaire about Solitaire Property Management closing many of it’s regional offices, we surprisingly received the following e-mail this morning from Lee Middleburgh of Solitaire Property Management / Peverel Group: Dear Sir My colleague Andrew Billson, Managing Director (Operations) of Solitaire, commenced a customer communication programme a few weeks ago with a letter (to accompany the issue of March year end accounts) advising of important changes and improvements that are being implemented across Solitaire. One of the first is the introduction of a dedicated customer services team to resolve your [...]