Following the success of yesterday’s BBC Breakfast broadcast on Peverel Group / Consensus Business Group, the BBC were inundated with responses and said that it had resulted in one of the biggest email responses they had EVER had. Which makes a mockery of Mr Rapley’s original comments that the complaints are from a minority of ‘serial complainers’. For those of you that missed this mornings airing, we’ve uploaded the footage to allow you to watch it again.  Once again, apologise that the sound quality is [...]

Following yesterday’s ’Dribbling Geriactrics’ comment by Ian Rapley, whilst on the BBC Breakfast program, which has caused a surge of complaints being received by the Consensus Business Group, Peverel, along with many viewers contacting the BBC. Today, the ‘Telegraph Online’ features a report on how the Consensus Business Group have been forced to make an apology for Mr Rapley’s comments. To view the whole article please click ‘Retirement Home Firm, Forced To Apologise For Dribbling Geriactrics Comment‘, but we have also quoted the report below: Retirement [...]

We’ve just come across the following blog of Peter Reynolds, who contacted Peverel following Ian Rapley’s comments on the BBC Breakfast program about the Carlex Group being a bunch of ‘Dribbling Geriatrics’. Alledgedly, Peverel when asked to comment advised Mr Reynolds that they were disgusted by the way he behaved and in fact said that he is not part of their company, but part of their ‘owners’, Consensus Business Group. Oh dear, looks like another boo boo by Peverel.  Wonder what effect his comments will have [...]

Today, we are obviously highlighting the issues with the Peverel Retirement Home side of the Consensus Business Group, following the BBC Breakfast report. However, it’s not just Peverel Retirement Home owners that are being ripped off or ignored by ‘Peverel’ herein.  We’ve been contacted by ‘Laurie’ who has asked us to publish there experiences and issues with PeverelOM – although it is PeverelOM – they are all part of the Peverel Group. Peverel OM Ltd Marlborough House Wigmore Place Wigmore Lane Luton Bedfordshire LU2 9EX [...]

You would think that following today’s BBC Breakfast broadcast that has attracted many visitors to TheTruthAboutSolitaire today and over 2000 on the CARLEX website, that ‘Andy’ (Peverel’s Online Feedback Manager) would be posting to tell us their side of the story. Especially when we know that they have been monitoring TheTruthAboutSolitaire website constantly today. The roll that ‘Andy’ holds within Peverel is clearly just to protect the brand (a bit like Laura Jones) and not one for making official comments.  Therefore, why does Ian Rapley of Peverel [...]

Yet again, Peverel / Consensus Business Group were publicised in the press and this time, it wasn’t just a newspaper! The BBC Breakfast program ran a piece on the CarlexUK Campaign, which Consensus Business Group immediately tried to surpress, by saying that it was a small group of serial complainers! As the CarlEX website say’s – “The Consensus Business Group are clearly in denial about the size of this campaign – even though they do not know actually how many residents and developments are involved” [...]

Solitaires / Peverel’s Online Feedback Manager – Andy, tried to explain the ownership structure of The Consensus Business Group, to allay any fears that we had in regards to the ‘relationships’ amongst Consensus Business Group companies. I now want to attempt to answer Concerned & Matt’s questions regarding ownership structure. Consensus Business Group (CBG) owns a large number of businesses in the property and technology sectors. A few years ago the Peverel Group of companies was purchased, and soon afterwards CBG asked Peverel to run [...]

It’s apparent that when TheTruthAboutSolitaire highlights individual residents cases, Solitaire Property Management / Peverel Property Management appear to attempt to address their problems. This is of course, unless the residents have caught Solitaire / Peverel out and they do not have an answer to their problems! Today’s report focuses on the residents of Burns Avenue, RM6 4DN – who are distressed by the ever increasing charges, caused by Solitaire’s / Peverel’s inability to make a decision that would be cost effective. Solitaire will be fully [...]

We’ve read numerous posts on TheTruthAboutSolitaire, whereby people have sent e-mails to Solitaire / Peverel and have not received a reply. Solitaire’s / Peverel’s excuses have been: We don’t have a record of the message you refer to; The property manager hasn’t received your message; We’ve had technical problems and have lost some e-mails; Well, TheTruthAboutSolitaire has the perfect solution to overcome these excuses and would like to ask… Whether you would like to know that your e-mail was read? Would you like to know at [...]

Occasionally we highlight specific problems / cases that people have with Solitaire / Peverel to try and provoke them into acting on the complaint – sometimes, those that Solitaire / Peverel cannot answer, remain unanswered (I refer ‘Andy’ to A N Onymous’ follow up to his ‘One Year of Peverhell‘ titled ‘Wheelie Bad Property Management) We have been contacted by ‘Berni’, who has been a frequent contributor to TheTruthAboutSolitaire, who has asked us to document her plight with Solitaire / Peverel. Hopefully, ‘Berni’ will get the response that she has requested, following TheTruthAboutSolitaire publishing [...]