We’ve kindly been forwarded a copy of the ‘Peverel OM Customer Satisfaction Survey 2009′, that was recently sent to a contributor of TheTruthAboutSolitaire. The introduction to the Peverel OM’s Survey, is:- At Peverel OM we are committed to improving our customer service to residents living at or owning properties at developments we manage.  It is important for us to know what our customers think of our services now and how we might plan our services in future. It would be very much appreciated if you [...]

We’ve seen the success that CARLEX has had, in promoting the awareness of how Consensus Business Group companies have been overcharging, failing to provide a service and being accused of profiterring from residents and feel that now is the time for TheTruthAboutSolitaire to start a campaign on behalf of leaseholders and freeholders. Since TheTruthAboutSolitaire was created, it has become the centre point for all things Solitaire / Peverel related and is the voice for all residents with complaints against these companies.  Admittedly, the way that the [...]

You would think that following today’s BBC Breakfast broadcast that has attracted many visitors to TheTruthAboutSolitaire today and over 2000 on the CARLEX website, that ‘Andy’ (Peverel’s Online Feedback Manager) would be posting to tell us their side of the story. Especially when we know that they have been monitoring TheTruthAboutSolitaire website constantly today. The roll that ‘Andy’ holds within Peverel is clearly just to protect the brand (a bit like Laura Jones) and not one for making official comments.  Therefore, why does Ian Rapley of Peverel [...]

It’s apparent that when TheTruthAboutSolitaire highlights individual residents cases, Solitaire Property Management / Peverel Property Management appear to attempt to address their problems. This is of course, unless the residents have caught Solitaire / Peverel out and they do not have an answer to their problems! Today’s report focuses on the residents of Burns Avenue, RM6 4DN – who are distressed by the ever increasing charges, caused by Solitaire’s / Peverel’s inability to make a decision that would be cost effective. Solitaire will be fully [...]

We’ve read numerous posts on TheTruthAboutSolitaire, whereby people have sent e-mails to Solitaire / Peverel and have not received a reply. Solitaire’s / Peverel’s excuses have been: We don’t have a record of the message you refer to; The property manager hasn’t received your message; We’ve had technical problems and have lost some e-mails; Well, TheTruthAboutSolitaire has the perfect solution to overcome these excuses and would like to ask… Whether you would like to know that your e-mail was read? Would you like to know at [...]

Occasionally we highlight specific problems / cases that people have with Solitaire / Peverel to try and provoke them into acting on the complaint – sometimes, those that Solitaire / Peverel cannot answer, remain unanswered (I refer ‘Andy’ to A N Onymous’ follow up to his ‘One Year of Peverhell‘ titled ‘Wheelie Bad Property Management) We have been contacted by ‘Berni’, who has been a frequent contributor to TheTruthAboutSolitaire, who has asked us to document her plight with Solitaire / Peverel. Hopefully, ‘Berni’ will get the response that she has requested, following TheTruthAboutSolitaire publishing [...]

Following yesterday’s Daily Mail article that focused on Peverel Retirement Home customers who are

A contributor to TheTruthAboutSolitaire, has kindly produced a flyer that they have distributed to neighbours to publicise the failings of Solitaire Property Management / Peverel Property Management. Therefore, if you would like to help promote TheTruthAboutSolitaire and to gain further support from neighbours, for the Regulation of the Property Management / Service Industry – feel free to download the flyer from the link below. Download TheTruthAboutSolitaire Flyer Our Call For Regulation Any avid visitors to TheTruthAboutSolitaire will be aware of the CARLEX website, who are currently [...]

“Darren” who is a contributor to TheTruthAboutSolitaire, posted today to bring to our attention that a recent petition  he setup on the No.10 website, calling for more government regulation in the leasehold management / service charge industry – has now been deemed as a valid petition! As suggested by “Matt” – we would like to bring this petition to the attention of visitors to TheTruthAboutSolitaire to gain further support. We all share the same belieft that companies like Peverel / Solitaire / County Estate Management should be [...]

I’ve been away for a couple of weeks and I do apologise for the lack of posts being published on TheTruthAboutSolitaire. Having read many of the recent comments, there appears to be an ever growing feeling of discontent amongst residents of properties, that are managed by Solitaire Property Management / Peverel / Consensus Business Group. Would this have anything to do with the fact that it’s September and we have received our Sept – April bills which have increased, to receive no services at all?? I [...]